Financial Cloud Support Specialist

hace 3 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:

At Tek Experts, we deliver specialized and unique solutions for clients, driving exceptional outcomes with purpose-built solutions. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

Estimated Salary: $80,000 - $120,000 per year (dependent on experience).

As a Financial Cloud Support Specialist, you will be responsible for owning, troubleshooting, and solving customer technical issues related to Microsoft Azure services. This role requires strong problem-solving skills, collaboration, and transparency within and across teams.

Key Responsibilities:

  • Own and troubleshoot customer technical issues related to Microsoft Azure services
  • Identify cases that require escalation and create incident management requests
  • Contribute to case deflection initiatives, automation, and digital self-help assets
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring
  • Drive technical collaboration and engagement outside of customer support services
  • Resolving complex technical scenarios integrating several cloud capabilities and scenarios supporting service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture

Qualifications:

  • Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers
  • Familiarity with Azure and/or compete cloud products (preferred)
  • Knowledge of Excel: Pivot tables, Filters & look-up function (Desired)
  • Demonstrable troubleshooting skills
  • Technical skills: Understanding of subscription management and billing platforms

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.


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