Cloud Support Specialist with AWS Expertise

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

The role of a Cloud Support Specialist with AWS expertise at Amazon Support Services Costa Rica Srl offers an exciting opportunity to work with a dynamic team in providing top-notch customer service. As a key member of our Customer Service team, you will be responsible for addressing billing, account access, and authentication inquiries, while ensuring the security of customer data.

About this role

This is a unique chance to join a fast-paced support environment where innovation and teamwork come together. You will collaborate with other customer support teams to ensure consistent high-quality support, identify root causes of customer issues, and provide valuable feedback to business and development teams.

A challenging aspect of this role is assisting customers during AWS critical launches and support events, requiring effective communication skills both within technical and business settings.

Your responsibilities will include:

  • Providing innovative customer service while maintaining a secure environment for customers' data.
  • Collaborating with other teams to deliver consistent high-quality support.
  • Identifying areas for improvement and contributing to business and development teams.

Our team emphasizes inclusivity, mentorship, and career growth. We are committed to creating an environment where new members feel supported and encouraged to develop their skills.

About working at Amazon

We celebrate diversity and aim to create an inclusive culture. Our employee-led affinity groups span across hundreds of chapters globally, promoting knowledge sharing and mentorship among team members. We believe in striking a balance between personal and professional life and offer flexibility in working hours to achieve this.

Location: San Jose, Costa Rica

What we're looking for

To excel in this position, you should have:

  • 1+ years of experience in Contact Center or Customer Support in a fast-paced environment.
  • Experience with Amazon Web Services products and features or Cloud Computing technologies.
  • An Associate or Bachelor's degree in a technical-related field.

Salary Information

The estimated salary for this role ranges from 30,000 - 45,000 USD per year, depending on your qualifications and experience.



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