Global Product Support Specialist with Multilingual Expertise

hace 8 horas


San José, San José, Costa Rica Datasite A tiempo completo
Unlock Your Potential in Global Product Support

We are seeking a highly skilled Global Product Support Specialist with Multilingual Expertise to join our team at Datasite. As a key member of our support team, you will provide world-class assistance to our global clients, leveraging your expertise in both Portuguese and English to deliver exceptional customer experiences.

About the Role:

This is a full-time, hybrid role requiring a minimum of one day per week in our Heredia office. The work schedule is Monday to Friday, 7:00 am to 4:00 pm CST. Remote work must be conducted from a location with high-speed internet access (minimum 25 Mbps download and 5 Mbps upload speeds).

Key Responsibilities:
  • Provide product support by assisting customers with simple to moderately complex questions and problems via phone, email, and chat.
  • Collaborate with other team members to achieve timely resolution of customer inquiries.
  • Respond to service requests and offer advice and training to customers on Datasite products via phone and web meetings.
  • Guide customers through consultative discussions, including feature demonstrations, to meet their specific needs.
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud.
Requirements:

To succeed in this role, you will need:

  • A high school diploma and expert fluency in both Portuguese and English.
  • Strong technical aptitude and learning agility, with 1-3 years of experience in a client service or product support environment.
  • Excellent communication skills, particularly in explaining technical terms in a way that non-technical individuals can understand.
  • Intermediate Excel skills, including experience using functions such as VLOOKUP.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, to support your success in this role.

About Us:

Datasite is a global organization committed to maintaining a diverse workforce to serve our customers around the world. We are an equal opportunity employer and furthers the principles of EEO through Affirmative Action.



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