Multilingual Product Support Expert
hace 2 meses
Datasite is a leading provider of data rooms and SaaS technology used in M&A and other high-value transactions. We deliver projects in more than 170 countries, and our success is driven by the skills, experience, and ideas of our team members. If you have a unique combination of useful skills and unusual experience, we want to hear from you.
**Job Requirements:**
We are seeking a highly skilled Bilingual Product Support Specialist to join our team. As a hybrid role, you will be based in Heredia, with an expectation of 1 day a week in office. Your schedule will be Monday to Friday, 9am-6pm CST. You must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds) for remote work.
Key Responsibilities:
- Provide product support to customers with simple to moderately complex questions and problems.
- Troubleshoot issues to resolution and directly answer user questions.
- Collaborate with other team members to achieve timely resolution.
- Provide advice and training to customers on Datasite products via phone and web meetings.
- Guide customers through consultative discussions including feature demonstrations to meet their specific needs.
- Assist customers in the setup and configuration of projects and features within Datasite products.
- Capture all service requests, interactions, and communications in Salesforce Service Cloud.
- Develop knowledge of industry and customer use cases and workflow.
- Delight the customer through every interaction.
Minimum Requirements:
- High school diploma required.
- Expert fluency in both Spanish and English.
- Portuguese fluency strongly preferred, but not required.
- Strong technical aptitude and learning agility.
- 1-3 years previous experience in a client service or product support environment.
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
- Intermediate Excel skills required, including experience using functions such as VLOOKUP.
Preferred Requirements:
- Bachelor's degree in a related field.
- Advanced Excel skills.
- Experience in the M&A industry.
Datasite is an equal opportunity employer (EEO) and further promotes the principles of EEO through affirmative action.
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