Multilingual Product Support Expert

hace 2 meses


San José, San José, Costa Rica Datasite A tiempo completo

Datasite is a leading provider of data rooms and SaaS technology used in M&A and other high-value transactions. We deliver projects in more than 170 countries, and our success is driven by the skills, experience, and ideas of our team members. If you have a unique combination of useful skills and unusual experience, we want to hear from you.

**Job Requirements:**

We are seeking a highly skilled Bilingual Product Support Specialist to join our team. As a hybrid role, you will be based in Heredia, with an expectation of 1 day a week in office. Your schedule will be Monday to Friday, 9am-6pm CST. You must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds) for remote work.

Key Responsibilities:

  • Provide product support to customers with simple to moderately complex questions and problems.
  • Troubleshoot issues to resolution and directly answer user questions.
  • Collaborate with other team members to achieve timely resolution.
  • Provide advice and training to customers on Datasite products via phone and web meetings.
  • Guide customers through consultative discussions including feature demonstrations to meet their specific needs.
  • Assist customers in the setup and configuration of projects and features within Datasite products.
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud.
  • Develop knowledge of industry and customer use cases and workflow.
  • Delight the customer through every interaction.

Minimum Requirements:

  • High school diploma required.
  • Expert fluency in both Spanish and English.
  • Portuguese fluency strongly preferred, but not required.
  • Strong technical aptitude and learning agility.
  • 1-3 years previous experience in a client service or product support environment.
  • Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
  • Intermediate Excel skills required, including experience using functions such as VLOOKUP.

Preferred Requirements:

  • Bachelor's degree in a related field.
  • Advanced Excel skills.
  • Experience in the M&A industry.

Datasite is an equal opportunity employer (EEO) and further promotes the principles of EEO through affirmative action.



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