Technical Support Engineer Expert

hace 3 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

As a Technical Support Engineer at Microsoft, you will be an integral part of the Customer Service & Support (CSS) organization, responsible for delivering a seamless support experience to our customers.

The CSS team is dedicated to building trust and confidence with every person and organization through expert technical assistance. As a member of this team, you will work closely with cross-functional groups to address business-critical challenges and advance global, cross-cloud solutions that empower customers to achieve more.

In this role, you will own, troubleshoot, and solve customer technical issues, accelerating your career growth by honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.

This opportunity offers flexibility, allowing you to work up to 50% from home, while fostering a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities:

  • Response and Resolution: Review complex issues, contact customers to understand their problems, and utilize troubleshooting tools to resolve issues.
  • Readiness: Assist in implementing end-to-end readiness programs, develop readiness content, mentor new engineers, and develop intermediate-level competence on support topics.
  • Product/Process Improvement: Provide feedback on product functionality, identify potential defects, and participate in case triage meetings to share knowledge and contribute to rapid customer solutions.

Requirements:

  • 5+ years of technical support, consulting experience, or IT experience.
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.
  • Business level fluency in English, Portuguese, or other languages.
  • Experience troubleshooting Windows Servers and Networking technologies, including CMD/PowerShell, Network Tracing, TCP/IP, DNS, DHCP.

Benefits:

  • Competitive salary range: $120,000 - $180,000 per year
  • Flexible work arrangements, including up to 50% remote work
  • Ongoing training and professional development opportunities
  • A collaborative, inclusive work environment

About Microsoft:

Microsoft is committed to empowering every person and organization on the planet to achieve more. Our mission is to create technology that makes a difference in people's lives, and we believe that starts with creating a positive impact on our employees.



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