Expert Technical Support Specialist

hace 1 día


San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:

At Tek Experts, we are seeking a highly skilled and customer-oriented Technical Support Engineer to join our team. As a key member of our Azure Platform Technical Support (APTS) team, you will be responsible for providing world-class technical support to Microsoft commercial and enterprise clients.

This is an exciting opportunity for an experienced technical professional to work on complex technical problems, collaborate with colleagues, and deliver exceptional customer service.

**Responsibilities:**

The successful candidate will have the following responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

**Requirements:**

To succeed in this role, you will need to meet the following requirements:

  • Technical proficiency and higher education classwork in IT or technical work, or experience with enterprise support.
  • Proficiency in both written and oral English.
  • Ability to solve complex technical issues.
  • Customer-obsessed and take the initiative to exceed expectations.

**Salary and Benefits:**

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience. In addition to a competitive salary, you will also receive benefits such as health insurance, retirement savings plan, and paid time off.

**Why Join Us:**

At Tek Experts, we value our employees and offer a dynamic and supportive work environment. We believe in investing in our people and providing opportunities for growth and development. If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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