Technical Leadership Expert

hace 2 semanas


San José, San José, Costa Rica Smartsheet A tiempo completo
About the Role

As a Technical Lead at Smartsheet, you will be responsible for leading our team as a top technical expert, driving outcomes with SME knowledge and insights. This role is fully remote eligible and offers a unique opportunity to work with a high-volume technical SaaS environment.

Key Responsibilities
  • Lead your Pod as a top technical expert, providing oversight, case/queue management & insights of the day-to-day operations.
  • Support customers and peers to resolve technical issues and meet team goals/SLAs in alignment with the Support mission and core values.
  • Serve as your team's technical escalation point, acting as the conduit to the Product and Engineering teams.
  • Provide technical consulting, case reviews and quality assessments, internal knowledge base management.
  • Assist with technical mentorship and contribute to growing overall domain knowledge within the team.
Requirements

We are looking for a highly skilled and experienced individual with 4+ years of experience in a Technical Support setting or equivalent. The ideal candidate will have a strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on complex matters.

Benefits
  • Fully paid Health & Life insurance for full-time employees and family members.
  • Equity - Restricted Stock Units (RSUs) for eligible roles.
  • Monthly stipend to support your work and productivity.
  • 12 days paid Vacation + Flexible Time Away Program.
  • 20 weeks fully paid Maternity Leave.
  • 12 weeks fully paid Paternity/Adoption Leave.
  • Personal paid Volunteer Day to support our community.
About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Costa Rica, Germany and Australia.



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