IT Technical Expert

hace 2 meses


San José, San José, Costa Rica Smartsheet A tiempo completo

Job Summary:


We are seeking a highly skilled Senior Support Engineer to join our team as a Technical Lead. This role requires a strong technical background, excellent communication skills, and the ability to lead and mentor others.



Key Responsibilities:

  • Serve as a technical escalation point for your team
  • Provide technical consulting, case reviews, and quality assessments
  • Assist with technical mentorship and contribute to growing overall domain knowledge within the team
  • Participate in the triaging & monitoring of escalation requests from internal partner organizations
  • Actively engage in the release readiness process, evaluating new features and changes


Requirements:

  • 4+ years of experience in a Technical Support setting or equivalent
  • 3+ years experience demonstrating leadership qualities within a technical support or services organization
  • Bachelor's degree preferred, CompSci or Engineering degree a plus, or relevant industry certifications
  • Strong sense of curiosity, expert technical troubleshooting skills, and a willingness to engage on complex matters
  • Ability to thoroughly scope, research, reproduce, document, and solve technical issues
  • Ability to explain complex concepts clearly
  • Possess an executive presence and be comfortable briefing internal and external C-level executives on technical matters
  • Working knowledge of Smartsheet core, API, premium apps & integrations, and understanding of RESTful APIs
  • A passion for delivering meaningful interactions with customers
  • Strong operational skills and ability to work with and lead distributed teams and stakeholders
  • Excellent written, verbal, and interpersonal communication skills


Salary Estimate:
We estimate the salary for this position to be around $120,000-$150,000 per year, depending on location and experience.

About Smartsheet:
Smartsheet is a leading cloud-based platform for project management, collaboration, and automation. Our mission is to empower organizations to achieve their goals by providing a robust and user-friendly solution for managing work, automating processes, and driving business results.
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