IT Technical Support Specialist

hace 2 días


San José, San José, Costa Rica Crg Solutions A tiempo completo

As a Technical Support Agent, you will be the key to ensuring the smooth operation of our organization's computer systems and infrastructure. Your primary responsibility will be to provide technical assistance and support to end-users, serving as the first point of contact for any IT-related issues or inquiries.

• Collaborate with a team of IT professionals dedicated to delivering excellent IT services and ensuring user satisfaction.

• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.

• Assist users with software installations, upgrades, and basic configuration.

• Set up and maintain user accounts, permissions, and access rights.

• Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.

• Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.

• Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.

• Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.

• Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

Requirements:

• Strong technical knowledge of computer hardware, software, and networking concepts.

• Proficient in troubleshooting common hardware and software issues.

• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.

• Familiarity with ticketing systems and remote support tools.

• Ability to prioritize and manage multiple tasks effectively.

• Strong problem-solving skills and attention to detail.

• Flexibility to work in shifts and provide occasional on-call support.


  • IT Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to Amazon Corporate employees worldwide.Key ResponsibilitiesProvide basic technical support to Amazon Corporate employees worldwide.Diagnose and troubleshoot...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    We're looking for a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll provide world-class technical support to Microsoft commercial and enterprise clients.Key Responsibilities:• Provide technical guidance across teams by identifying areas requiring expertise on...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Summary**Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced technical support to customers on issues related to Azure Data Factory, Azure Synapse Analytics Pipelines Dataflow, and Azure Fabric.**Key Responsibilities**Act as the final...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Application Support team at Emerson. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers for ASCO and Aventics/Numatics products lines.Key ResponsibilitiesHandle technical inquiries for domestic and international products...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...

  • IT Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Medbill A tiempo completo

    Medbill seeks a skilled IT Support Specialist to provide second-level technical support for its technology and MSP client organizations. The ideal candidate will have a strong background in customer service and technical support, with experience in Microsoft Active Directory, Windows Server, and network concepts.Main Responsibilities:Provide front-line...

  • IT Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Encora A tiempo completo

    At Encora, we are seeking a skilled IT Support Specialist to join our team as a Mid IT Support Engineer.This role offers the opportunity to work with a highly skilled technology and agile team, supporting and developing cutting-edge solutions to meet our business requirements.As a Mid IT Support Engineer, you will be responsible for providing technical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesProviding engineering...


  • San José, San José, Costa Rica Elev8 A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Specialist to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our Microsoft team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team at Emerson. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, handling inquiries, and resolving issues related to our products.Key ResponsibilitiesProvide technical support to customers via phone, email,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business growth.Key...

  • IT Support Specialist

    hace 1 semana


    San José, San José, Costa Rica Gensler A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will provide first-line response to end user incidents and ensure minimal downtime for our clients.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and serversAssist with...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Job OverviewWe're seeking a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support team, you'll be responsible for providing world-class technical support to Microsoft commercial and enterprise clients. Your expertise will be focused on the Azure cloud infrastructure, and you'll work...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Job Role OverviewAt Smith+Nephew, we're dedicated to designing and manufacturing technology that empowers individuals to reach their full potential. As a Technical Support Specialist, you'll be an integral part of our team, ensuring the maximum uptime and efficient resolution of end-user issues.Key ResponsibilitiesSupport and analyze desktop hardware and...


  • San José, San José, Costa Rica D-Ploy A tiempo completo

    About the Role:As an Onsite IT Support Specialist at D-ploy, you will be responsible for providing technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products. Your primary goal will be to ensure seamless IT operations and provide prompt responses to IT-related questions from...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive incident resolution.Key...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Smartsheet. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers, resolving technical issues, and providing expert guidance on our products.Key ResponsibilitiesProvide timely and effective support to...