IT Technical Support Specialist

hace 2 meses


San José, San José, Costa Rica Crg Solutions A tiempo completo

As a Technical Support Agent, you will be the key to ensuring the smooth operation of our organization's computer systems and infrastructure. Your primary responsibility will be to provide technical assistance and support to end-users, serving as the first point of contact for any IT-related issues or inquiries.

• Collaborate with a team of IT professionals dedicated to delivering excellent IT services and ensuring user satisfaction.

• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.

• Assist users with software installations, upgrades, and basic configuration.

• Set up and maintain user accounts, permissions, and access rights.

• Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.

• Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.

• Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.

• Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.

• Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

Requirements:

• Strong technical knowledge of computer hardware, software, and networking concepts.

• Proficient in troubleshooting common hardware and software issues.

• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.

• Familiarity with ticketing systems and remote support tools.

• Ability to prioritize and manage multiple tasks effectively.

• Strong problem-solving skills and attention to detail.

• Flexibility to work in shifts and provide occasional on-call support.



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