Smartsheet Support Expert

Are you passionate about delivering exceptional customer experiences? We're seeking a highly skilled Support Specialist to join our team at Smartsheet. As a Support Specialist, you will play a critical role in providing top-notch support to our customers, ensuring their satisfaction and loyalty.About the RoleWe are looking for a talented individual who is...

Job SummaryAs a seasoned Enterprise Systems Integration Expert at Smartsheet, you will play a pivotal role in driving quality efficiency and customer satisfaction. This senior-level position requires expertise in converting business requirements into solutions and direct collaboration with business owners.About the RoleThis exciting opportunity allows you to...

As a Customer Excellence Product Readiness Coordinator at Smartsheet, you will play a pivotal role in maintaining the company's existing processes and business programs related to Product Readiness and product feedback loops. Your primary responsibility will be to execute the documentation of processes and support iteration as processes evolve and business...

We are seeking a highly motivated and customer-focused individual to join our Technical Support team as a Customer Support Advocate.At Smartsheet, we understand the importance of delivering exceptional support to our customers. As a Customer Support Advocate, you will be the first point of contact for our customers, providing timely and effective solutions...

Smartsheet is seeking a skilled Escalation Analyst to join our Technical Support team. This critical role involves assessing and monitoring open customer escalations, ensuring they are routed to the right teams and cataloged for leadership.This position focuses on identifying the root causes of escalations to provide insights and opportunities for product...

Job Summary:We are seeking a highly skilled Senior Support Engineer to join our team as a Technical Lead. This role requires a strong technical background, excellent communication skills, and the ability to lead and mentor others.Key Responsibilities:Serve as a technical escalation point for your teamProvide technical consulting, case reviews, and quality...

Unlock Your Potential as a Technical Support Specialist at Smartsheet!Do you thrive in fast-paced environments where no two days are the same? As a Technical Support Specialist at Smartsheet, you will be the face of our support team, delivering exceptional customer experiences and driving positive outcomes for our customers. Your responsibilities will...

{"Job Title:Technical Support SpecialistAbout the Role:At Smartsheet, we value the power of teamwork and believe that individuals who are passionate about delivering exceptional customer experiences can make a real difference in our customers' lives.Key Responsibilities:Provide top-notch support to our customers via phone and webform submissions, making...

About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Smartsheet. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers, resolving technical issues, and providing expert guidance on our products.Key ResponsibilitiesProvide timely and effective support to...

Smartsheet is seeking a Support Specialist to tackle complex technical issues. The ideal candidate will enjoy troubleshooting, testing, and documenting complicated technical issues. This role requires a highly motivated individual who can collaborate in an environment that fosters knowledge sharing and rapid problem-solving to resolve customer technical...

At Smartsheet, we're on a mission to empower teams and individuals to deliver their best work. As a Technical Support Specialist, you will play a vital role in helping our customers succeed by providing expert support and guidance.Responsibilities:Troubleshoot customer issues using internal and external documentation, tools, and resourcesPartner with leaders...

Smartsheet seeks an experienced Escalation Analyst to join its Technical Support team, responsible for assessing and monitoring customer escalations. This critical role ensures escalations are routed correctly and cataloged for leadership.This position focuses on identifying root causes of escalations to provide insights and opportunities for product and...

Empower innovation and drive growth with Smartsheet. As a seasoned Solution Implementation Manager in Costa Rica, you will lead the charge in delivering exceptional customer experiences and ensuring seamless adoption of our platform.Your Key Responsibilities:Guide multiple concurrent engagements to implement Smartsheet across various industries and use...

About SmartsheetSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale.We're looking for a skilled Workplace Lead to provide support to our growing team in San Jose, Costa Rica. As a key member of our office operations team, you will be responsible for managing...

At Smartsheet, we're seeking a highly motivated Sales Development Representative to engage with our clients and prospects. This role involves identifying opportunities for our Sales Teams and qualifying leads to generate high-quality pipeline.Your Key Responsibilities:Qualify and schedule meetings for the Account Executive team that lead to high-quality...

Join Smartsheet as a Workplace Services Specialist and contribute to delivering a better way to deliver work. As a key member of our Workplace Services team, you will be responsible for providing exceptional customer service, creating an engaging employee experience, and supporting Workplace operations globally.**Key Responsibilities:**Act as the first point...

Role SummaryWe are seeking a skilled Sales Operations Commissions Analyst to join our team in Costa Rica. As a key member of our sales operations team, you will play a vital role in assisting with sales tools, commissions reporting, and analysis.About SmartsheetSmartsheet is a cloud-based platform for work execution that empowers organizations to plan,...

Technical Solutions SpecialistSmartsheet is looking for a skilled Technical Solutions Specialist to join our team. As a key member of our Solutions Engineering organization, you will partner directly with Sales to provide technical leadership throughout the sales process. Your primary focus will be on navigating intricate deal cycles, providing value-based...

Smartsheet seeks a highly skilled Customer Escalations Resolution Specialist to join their Technical Support team. This role is critical in ensuring that escalations are properly assessed, monitored, and resolved.This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work independently or collaboratively in a...

Smartsheet empowers organizations to plan, capture, track, automate, and report on work at scale. We are seeking a Senior Business Deal Facilitator to facilitate deals through the Quote to Cash sales cycle.The ideal candidate will have 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company, with a strong understanding of sales process,...