Customer Escalations Resolution Specialist

Smartsheet is seeking a skilled Escalation Analyst to join our Technical Support team. This critical role involves assessing and monitoring open customer escalations, ensuring they are routed to the right teams and cataloged for leadership.This position focuses on identifying the root causes of escalations to provide insights and opportunities for product...

Smartsheet seeks an experienced Escalation Analyst to join its Technical Support team, responsible for assessing and monitoring customer escalations. This critical role ensures escalations are routed correctly and cataloged for leadership.This position focuses on identifying root causes of escalations to provide insights and opportunities for product and...

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...

**Job Summary**:The Escalations Manager role is a critical position within TD SYNNEX that requires strategic, high-visibility leadership to manage customer issues that jeopardize business relationships and sales opportunities with key customers. **Key Responsibilities**:Provide high-level escalation management for customer issues that require executive...

**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...

At Tek Experts, we're looking for a skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you'll play a critical role in delivering world-class management of client requests and critical escalations. Your primary responsibility will be to quickly solve issues that affect business, earning our customers' and partners' trust to...

Amazon is a multi-national technology company and being proficient in English is a required qualification. CV's must be submitted in English as our recruitment team works in several jurisdictions.The ideal candidate will have:1+ years of experience working at Amazon2+ years of experience in a Customer Service / Contact Center environmentHeavy Bulky and...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

Job OverviewWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at TD SYNNEX.About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer service and support. As a Customer Support Specialist, you will be responsible for providing timely and effective...

About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...

World Business Lenders (WBL) is a U.S.-based company with a 100% remote workforce, providing general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States.This is a remote Contract/Consultant position with working hours typically between...

Company Overview: Nitel is a leading organization dedicated to delivering exceptional service to its customers. Our team works tirelessly to ensure that every interaction with our clients meets the highest standards of quality and professionalism.Salary: The estimated annual salary for this position ranges from $55,000 to $75,000, depending on experience and...

**About the Role**As a Customer Experience Specialist at Nearlinx, you will be responsible for building strong relationships with internal employees, vendors, and partners to drive customer satisfaction.**Key Responsibilities**Take ownership of customer orders and work directly with the customer, partner, salesperson, and vendors to ensure a smooth...

At TreviPay, we're dedicated to making B2B payments easier, faster, and smarter. As an Arbitration Resolution Specialist, you'll play a crucial role in ensuring our customers receive the best possible experience.Key Responsibilities:Exemplify TreviPay's Mission and ValuesMeet or exceed department metrics, program Service Level Agreements (SLA) and department...

We are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...

We are seeking a highly skilled Multilingual Support Specialist to join our team at Tek Experts, a leading tech services and support company. As a key member of our Sales Support & Customer Care (SSCC) team, you will be responsible for providing exceptional customer service to Microsoft customers seeking support.The ideal candidate will have a passion for IT...

**Job Summary**We are seeking a highly skilled Customer Interaction Specialist to join our team at Cloudera. As a key member of our support services team, you will be responsible for delivering exceptional customer service and support to our valued customers.Key Responsibilities:Provide technical support to customers via phone, email, and other communication...

At Tek Experts, we're dedicated to delivering exceptional outcomes with purpose-built solutions. Our Post Sales Team plays a critical role in managing client requests and critical escalations, ensuring timely and effective resolution.As a key member of our team, you'll be responsible for:Accepting, prioritizing, analyzing, and closing all assigned client...

About NitelNitel is a leading provider of innovative communication solutions.Salary Range$65,000 - $90,000 per year, depending on experience and qualifications.Job SummaryWe are seeking an exceptional Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering world-class customer service...

**About WNS Global Services**We are a global Business Process Management (BPM) leader, offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is...