Amazon Customer Service Specialist

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Amazon is a multi-national technology company and being proficient in English is a required qualification. CV's must be submitted in English as our recruitment team works in several jurisdictions.

The ideal candidate will have:

  • 1+ years of experience working at Amazon
  • 2+ years of experience in a Customer Service / Contact Center environment
  • Heavy Bulky and Services, Amazon Home Services, AMXL or SDS experience
  • Be in good standing, no written warnings in the last 90 days
  • Proficient in English in both written and verbal

The job requires Work schedule flexibility (including weekends).

Key job responsibilities:

  • Take ownership of emerging issues that impact customers and business parties, drive resolution, and recommend ways to prevent similar issues in the future.
  • Demonstrate timely, accurate and professional customer service and contact resolution.
  • Demonstrate clear and polite written and oral communication skills.
  • Effectively use HBS and SDS tools and internal dashboards in order to provide an accurate response and an exceptional customer and business parties experience.
  • Proactively escalate system and process issues, as well as customer feedback trends to management.
  • Be the voice of the customer, and provide feedback to the management team.
  • Adapt in fast paced, constantly changing environment.

Requirements:

  • Knowledge of Paragon, Seller Central, SIM, and CSC
  • DART experience or previous experience handling Customer Service escalations


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