Amazon Support Specialist

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly motivated and experienced professional to join our team as an Amazon Support Specialist in Costa Rica. This is a unique opportunity to work with sellers worldwide, providing them with the necessary support to succeed on the Amazon platform.

Key Responsibilities
  • Recruit and manage seller relationships by championing their needs at Amazon.
  • Support the growth of sellers' businesses by adding selection and programs, and delivering on key business opportunities for sellers.
  • Support key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
  • Work with sellers to improve operational aspects of their business in providing a great consumer experience.
  • Identify specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
  • Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
Requirements

To be successful in this role, you will need:

  • 2+ years of sales or account management experience.
  • 2+ years of digital advertising and client-facing roles experience.
  • Experience with Excel.
  • Experience analyzing data and best practices to assess performance drivers.
Preferred Qualifications

The following qualifications are preferred but not required:

  • Experience analyzing key open issues and resolution metrics for each of the managed accounts.
  • Experience market or product research.
Compensation and Benefits

The estimated annual salary for this role is $80,000 - $100,000 depending on experience, with additional benefits including comprehensive health insurance, 401(k) matching, and paid time off.



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