Amazon Support Specialist
hace 3 días
We are seeking a highly motivated and experienced professional to join our team as an Amazon Support Specialist in Costa Rica. This is a unique opportunity to work with sellers worldwide, providing them with the necessary support to succeed on the Amazon platform.
Key Responsibilities- Recruit and manage seller relationships by championing their needs at Amazon.
- Support the growth of sellers' businesses by adding selection and programs, and delivering on key business opportunities for sellers.
- Support key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
- Work with sellers to improve operational aspects of their business in providing a great consumer experience.
- Identify specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
- Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
To be successful in this role, you will need:
- 2+ years of sales or account management experience.
- 2+ years of digital advertising and client-facing roles experience.
- Experience with Excel.
- Experience analyzing data and best practices to assess performance drivers.
The following qualifications are preferred but not required:
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience market or product research.
The estimated annual salary for this role is $80,000 - $100,000 depending on experience, with additional benefits including comprehensive health insurance, 401(k) matching, and paid time off.
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