Amazon Offshoring Specialist

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

About the Role:

The Offshoring Specialist plays a vital role in driving new business growth and maximizing revenue for Amazon. This position requires a strong focus on delivering high-quality results, meeting Amazon's bar for product data quality, and providing exceptional support to sellers.

Key Responsibilities:

  1. Integrate seller content onto the Amazon platform using standard item creation templates, collaborating with Business Teams worldwide.
  2. Enhance existing product content on the Amazon website, ensuring it meets Amazon's high standards.
  3. Work closely with Selling Partners and Account Managers to gather requirements and develop tools and processes to streamline seller integration.
  4. Collaborate with Sales Onboarding Program Managers to gain knowledge of tools and processes.
  5. Support account managers in the new sellers recruitment process.

Requirements:

  1. 3+ years of experience interacting with customers and stakeholders.
  2. Proven problem-solving skills, particularly in email and phone communications.
  3. Fluent English language skills.
  4. Strong time management and task prioritization skills.

Preferred Qualifications:

  1. Experience in back-office operations, escalation management, and troubleshooting environments.
  2. Background in e-commerce, retail, supply chain, or financial services.

About Us:

Amazon Support Services Costa Rica SRL - B20 values innovation, technical expertise, and effective communication. As an Offshoring Specialist, you will be part of a dynamic team that drives business growth and excellence.


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