Amazon Operations Investigator

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Role Overview:

Amazon Support Services Costa Rica Srl is seeking a skilled Vendor Chargeback Specialist to join its team in Costa Rica. This hybrid role requires strong analytical and communication skills, as well as proficiency in English and Portuguese.

Key Responsibilities:

  • Analyze vendor chargeback disputes to identify root causes and develop effective solutions.
  • Improve internal processes to increase efficiency and productivity.
  • Educate vendors on Amazon's policies and procedures.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • 2+ years of customer service experience.
  • B2 English and Portuguese proficiency.

Work Schedule:

The work schedule for this role is Monday to Friday from 6:00am to 3:00pm, with two days spent in the office and three days working from home.

Salary:

The estimated annual salary for this position is $40,000-$60,000, depending on qualifications and experience.

About Amazon:

Amazon is an equal opportunity employer committed to creating an inclusive environment for all employees.


  • Amazon Fraud Investigator

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Amazon Fraud Investigator to join our team in Costa Rica. As a key member of our Buyer Abuse Operations team, you will be responsible for investigating suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants.Key ResponsibilitiesInvestigate high-risk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Protecting Amazon CustomersAs a Risk Operations Investigator, you will play a crucial role in identifying and preventing fraudulent activities on Amazon. This includes investigating suspicious buyer behavior, enforcing Amazon's Policy Guidelines, and collaborating with cross-functional teams to resolve issues affecting financial, legal, and reputational...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewAs a key member of Amazon Support Services Costa Rica Srl, the E-Commerce Fraud Investigator will play a vital role in maintaining the integrity of our platform.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As Amazon Ad Operations Manager, you will be responsible for leading high-performing teams and driving process improvements to increase Amazon search relevance. This role requires strong stakeholder management, data analysis, and people management skills. You will set the vision and direction for the team, manage individual and team performance expectations,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job DescriptionAt Amazon Support Services Costa Rica SRL, we are seeking a highly skilled Business Analyst to join our Operations Analytics team. As a key member of this team, you will play a crucial role in providing insights and analytical solutions to drive operational efficiencies, uncover hidden risks and trends, reduce investigation errors and bad...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    At Amazon Support Services Costa Rica SRL, we're seeking a seasoned Operations Manager to drive strategy and execution for our Content Publishing, Quality, and International Expansion teams. This is a unique opportunity to shape the future of our digital media operations and lead highly operational teams.The ideal candidate will have a proven track record of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    As an Offshoring Specialist at Amazon Support Services Costa Rica Srl - B20, you will play a key role in driving new business growth and maximizing revenue by helping launch high-potential merchants that deliver competitive selection, pricing, and availability on Amazon's marketplace.**Key Responsibilities:**Integrate seller content to Amazon's platform...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the Role:The Offshoring Specialist plays a vital role in driving new business growth and maximizing revenue for Amazon. This position requires a strong focus on delivering high-quality results, meeting Amazon's bar for product data quality, and providing exceptional support to sellers.Key Responsibilities:Integrate seller content onto the Amazon...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Are you looking for a challenging role that requires data analysis and program management skills? We are seeking a Senior Program Manager to lead our Community Trust team in detecting and eliminating fake reviews.About the role:Develop and implement process improvements to detect and eliminate fake reviewsPartner with cross-functional teams to develop...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Role Overview: We seek a skilled professional to lead and deliver data governance related activities at a global level. This role combines stakeholder management, data governance, and requires the ability to quickly understand and explore various business processes, clearly communicate key findings and recommendations to senior leadership. Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the Role:We are seeking a highly motivated and results-driven Account Representative to support our US Self-Service Recruitment Sales team in launching newly registered selling accounts on Amazon's platform.As an RNL Account Representative, you will play a critical role in prospecting, qualifying, and enriching leads for a sales team with a global...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Program Manager to join our Community Risk team at Amazon Support Services Costa Rica Srl. As a Senior Program Manager, you will be responsible for building mechanisms to detect and eliminate fake reviews, working closely with cross-functional teams in engineering, data science, legal, and other groups.About...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the RoleWe are seeking an experienced Account Representative to support our US Self-Service Recruitment Sales team (SSR Sales) in launching newly registered selling accounts. As an RNL Account Representative, you will play a critical role in prospecting, qualifying and enriching leads for a sales team with a global footprint.Key ResponsibilitiesConnect...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented Risk Operations Specialist to join our team as a Merchant Risk Investigator. In this role, you will be responsible for evaluating merchant accounts and safeguarding Amazon's global marketplaces.Key ResponsibilitiesInvestigate suspicious merchant activity and behavior that could pose a risk to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job TitleStrategic Account Manager, Global SalesAbout the JobThis role focuses on managing key accounts in Japan and Australia. You will drive improvements in logistics, advertising, promotions, tax, compliance, fulfillment, and more.Main ResponsibilitiesQualify and manage a book of business across multiple categories and countries.Identify and resolve...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key Responsibilities:1. Provide end-to-end support for optimizing day-to-day operations and team productivity2. Collaborate with the team to identify and implement solutions to drive process efficiencies and business goals3. Analyze data to influence business decisions and develop programs to fix root causes4. Coach and develop the team based on learnings...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Sr. Program Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT) in San Jose, Costa Rica.This is a fantastic opportunity for an experienced program manager to drive growth initiatives and own end-to-end delivery of strategic programs focused on accelerating 3P growth inputs...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Risk Analyst to join our team at Amazon Support Services Costa Rica Srl. As a Risk Analyst, you will be responsible for leveraging advanced analytical techniques and tools to uncover patterns, anomalies, and potential fraud schemes.Key ResponsibilitiesThis role will involve providing timely analytics to partner...

  • Amazon Video Trust

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job SummaryAs a Trust & Safety Specialist for Amazon Support Services Costa Rica Srl - B20, you will play a key role in ensuring a globally trusted customer experience for Amazon Prime Video. You will work closely with a global team to prevent violating content from appearing on Prime Video and ensure customers can make informed viewing decisions.Key...

  • Operations Manager

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly motivated Support Operations Manager to join our team in Costa Rica. As a key member of our organization, you will be responsible for managing a team of L4 and L5 managers and their respective teams, with a focus on delivering a world-class support experience for our Vendors and Carriers.Key ResponsibilitiesLead a team...