Investment Specialist, Payment Risk Management

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role

We are seeking a highly skilled and detail-oriented Risk Operations Specialist to join our team as a Merchant Risk Investigator. In this role, you will be responsible for evaluating merchant accounts and safeguarding Amazon's global marketplaces.

Key Responsibilities

  • Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
  • Communicate with buyers and other external and internal customers to make informed decisions about risk.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Identify new fraud patterns and trends, and take appropriate action to minimize the risk posed by such trends.
  • Work with all areas of the business to resolve issues affecting financial, legal, and reputational risk.
  • Achieve weekly productivity and quality standards for investigations.

Requirements

  • 6+ months of customer service experience.
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays.
  • Fluent English language skills.
  • Bachelor's degree.

A Day in the Life

As a Risk Operations Specialist, you will be responsible for analyzing data to make informed decisions about accounts, balancing productivity with quality while considering the impact on the customer experience. You will interact with customers to gather relevant information and handle 80 to 100 cases per day. The role requires a mindset of change management to understand the benefits of any changes in the fast-paced environment.


  • Investment Specialist

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Investment Specialist - Payment Risk Operations to join our team at Amazon Support Services Costa Rica Srl. As a key member of our risk management team, you will be responsible for evaluating merchant accounts and safeguarding Amazon's global marketplaces.Key ResponsibilitiesInvestigate suspicious merchant activity...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Risk Management RoleWe are seeking a skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Risk Management Specialist, you will be responsible for conducting risk assessments on emerging and established lines of business, stores, and products.Key ResponsibilitiesPerform risk assessments for new products and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly experienced Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. As a Risk Management Specialist, you will play a critical role in protecting our global customers by conducting risk assessments for existing lines of business, stores, and payment products.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryWe are seeking an experienced Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. The successful candidate will conduct risk assessments for existing lines of business, stores, and payment products to aid in the reduction of defects and risk exposures.Key ResponsibilitiesPerform risk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job DescriptionWe are seeking a seasoned Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. The ideal candidate will have prior experience in risk management and a strong ability to conduct risk assessments for existing lines of business, stores, and payment products.The successful candidate will play...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryWe are seeking a seasoned Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. As a key member of our team, you will conduct thorough risk assessments for existing lines of business, stores, and payment products to identify potential defects and risk exposures. Your expertise will help us...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Risk Manager, IIWe are seeking an experienced Risk Manager to join our Buyer Risk Prevention (BRP) Organization at Amazon Support Services Costa Rica SRL. As a key member of our team, you will play a critical role in protecting our global customers by conducting risk assessments and identifying key risk indicators.Key Responsibilities:Perform risk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Our mission in Buyer Risk Prevention (BRP) is to safeguard every financial transaction across all Amazon sites while ensuring transparency to our legitimate customers. As such, BRP designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.The Risk Analyst II in Machine Learning...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Merchant Risk Investigator. As a key member of our Amazon Support Services Costa Rica SRL team, you will play a critical role in evaluating merchant accounts and safeguarding our global marketplaces.Key ResponsibilitiesConduct thorough investigations of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Risk Intelligence Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Risk Intelligence Specialist, you will play a critical role in identifying, tracking, and mitigating risks that impact our customers.Key ResponsibilitiesPerform risk intelligence deep dives and write assessments for...


  • San José, San José, Costa Rica Equifax A tiempo completo

    **Security Risk Management Role**At Equifax, we are seeking a skilled Security Risk Management Specialist to join our team. In this role, you will be responsible for reviewing and tracking new security issues, as well as reviewing artifacts provided as evidence to close current issues. You will also be cross-trained in our Deviations process to support when...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job SummaryWe are seeking a highly skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. The ideal candidate will have 2 years of experience in Program Management/Risk Management or Customer related investigations.Key ResponsibilitiesDevelop and implement risk management strategies to ensure compliance with...

  • Risk Analyst

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Risk Analyst to join our Payment Risk Mining Analytics team at Amazon Support Services Costa Rica SRL. As a Risk Analyst, you will play a critical role in detecting and preventing fraudulent activity in hundreds of millions of e-commerce transactions across the globe.Key ResponsibilitiesConduct in-depth...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleAmazon Support Services Costa Rica Srl - B20 is seeking a highly skilled Risk Management Specialist to join our Escalation Management & Prevention Team. As a key member of our team, you will be responsible for identifying and preventing abuse for our customers and brand owners worldwide.Key ResponsibilitiesLead and support teams in responding...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl. As an Emerging Risk Manager, you will play a critical role in identifying emerging trends affecting buyers and selling partners, and developing mechanisms for continuous monitoring and improvement.Key ResponsibilitiesIdentify...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Merchant Risk Investigator. As a key member of our fraud prevention team, you will play a critical role in safeguarding Amazon's global marketplaces by evaluating merchant accounts and identifying potential risks.Key ResponsibilitiesInvestigate suspicious...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Risk Analyst II to join our Buyer Risk Prevention (BRP) team at Amazon Support Services Costa Rica SRL. As a Risk Analyst II, you will play a critical role in identifying emerging fraud patterns and communicating findings to cross-functional partners.Key ResponsibilitiesConduct in-depth analytical investigations...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAs a Risk Analyst II in our Machine Learning Insights team, you will provide support to the Payment Risk ML team by using analytical and business skills to perform ML Model evaluation related deep dives, educating partners on model actions, and providing support in UAT, monitoring alerts, and more.Key ResponsibilitiesProvide time-sensitive...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Risk Analyst II to join our Machine Learning Insights team in Payment Risk. As a Risk Analyst II, you will play a critical role in providing support to our Payment Risk ML team, using analytical and business skills to perform ML Model evaluation related deep dives, educating partners on model actions, providing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Risk Analyst II, Payment Risk Mining AnalyticsAre you passionate about using data to prevent fraud and ensure trust in online transactions? Do you have a knack for analyzing complex data sets and identifying emerging patterns? We're looking for a skilled Risk Analyst II to join our team at Amazon Support Services Costa Rica SRL.About the RoleAs a...