Investment Specialist, Payment Risk Management

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role

We are seeking a highly skilled and detail-oriented Risk Operations Specialist to join our team as a Merchant Risk Investigator. In this role, you will be responsible for evaluating merchant accounts and safeguarding Amazon's global marketplaces.

Key Responsibilities

  • Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
  • Communicate with buyers and other external and internal customers to make informed decisions about risk.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Identify new fraud patterns and trends, and take appropriate action to minimize the risk posed by such trends.
  • Work with all areas of the business to resolve issues affecting financial, legal, and reputational risk.
  • Achieve weekly productivity and quality standards for investigations.

Requirements

  • 6+ months of customer service experience.
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays.
  • Fluent English language skills.
  • Bachelor's degree.

A Day in the Life

As a Risk Operations Specialist, you will be responsible for analyzing data to make informed decisions about accounts, balancing productivity with quality while considering the impact on the customer experience. You will interact with customers to gather relevant information and handle 80 to 100 cases per day. The role requires a mindset of change management to understand the benefits of any changes in the fast-paced environment.


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