Operations Manager
hace 3 semanas
About the Role
We are seeking a highly motivated Support Operations Manager to join our team in Costa Rica. As a key member of our organization, you will be responsible for managing a team of L4 and L5 managers and their respective teams, with a focus on delivering a world-class support experience for our Vendors and Carriers.
Key Responsibilities
- Lead a team of managers and their teams to achieve business objectives and deliver a world-class support experience.
- Work closely with global program owners to design and deploy business strategies.
- Analyze key business metrics to identify trends and proactively take action to improve efficiency and Vendors/Carriers experience.
- Implement best-in-class processes and practices to maintain and exceed productivity, quality, service level agreements, and defect reduction goals.
- Deliver high-complexity projects on a timely manner and improve processes with significant business impacts and contributions to the operation.
Requirements
- Minimum 5 years of relevant operations work experience.
- Minimum 5 years of experience in a people managerial position.
- Experience as a manager of managers of at least 5 years.
- C1 English proficiency (Advanced).
What We Offer
- A full-time, permanent position based in Costa Rica.
- A hybrid-model work arrangement, with two days in the office and three days from home.
- A competitive salary and benefits package.
About Amazon Support Services Costa Rica Srl
Amazon Support Services Costa Rica Srl is a leading provider of support services to Amazon's fulfillment supply chain. We are committed to delivering a world-class support experience for our Vendors and Carriers, and we are seeking a highly motivated and experienced Support Operations Manager to join our team.
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