Operations Manager

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

We are seeking a highly motivated Support Operations Manager to join our team in Costa Rica. As a key member of our organization, you will be responsible for managing a team of L4 and L5 managers and their respective teams, with a focus on delivering a world-class support experience for our Vendors and Carriers.

Key Responsibilities

  • Lead a team of managers and their teams to achieve business objectives and deliver a world-class support experience.
  • Work closely with global program owners to design and deploy business strategies.
  • Analyze key business metrics to identify trends and proactively take action to improve efficiency and Vendors/Carriers experience.
  • Implement best-in-class processes and practices to maintain and exceed productivity, quality, service level agreements, and defect reduction goals.
  • Deliver high-complexity projects on a timely manner and improve processes with significant business impacts and contributions to the operation.

Requirements

  • Minimum 5 years of relevant operations work experience.
  • Minimum 5 years of experience in a people managerial position.
  • Experience as a manager of managers of at least 5 years.
  • C1 English proficiency (Advanced).

What We Offer

  • A full-time, permanent position based in Costa Rica.
  • A hybrid-model work arrangement, with two days in the office and three days from home.
  • A competitive salary and benefits package.

About Amazon Support Services Costa Rica Srl

Amazon Support Services Costa Rica Srl is a leading provider of support services to Amazon's fulfillment supply chain. We are committed to delivering a world-class support experience for our Vendors and Carriers, and we are seeking a highly motivated and experienced Support Operations Manager to join our team.


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