Customer Operations Manager
hace 3 semanas
Organization Overview
At Microsoft, we're driven by a passion for innovation and a commitment to excellence. Our Enterprise Direct Services team is responsible for providing direct and centralized operations services for Direct Enterprise Agreement customers, ensuring seamless transactions with Microsoft. We're seeking a talented individual to join our team as a Customer Operations Manager, where you'll play a critical role in designing and executing transactional services across the Enterprise customer lifecycle.
Key Responsibilities
- Supports business program planning and design, collaborating with cross-functional stakeholders to identify audience size and program scope.
- Works with others to define and track success criteria and performance metrics, such as quality, adoption, and impact.
- Collaborates to define and execute landing and communication plans, ensuring participants and stakeholders are communicating and responding according to the necessary cadence.
- Assists in portfolio management, communicating program status to relevant stakeholders and holding them accountable for following established schedules and risk mitigation plans.
What You'll Achieve
As a Customer Operations Manager, you'll have the opportunity to make a meaningful impact on our customers' experiences, driving process efficiency, timeliness, quality, and compliance. You'll work closely with our team to develop and implement innovative solutions, ensuring our customers receive world-class service. If you're passionate about operations excellence and customer satisfaction, we encourage you to apply for this exciting role.
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