Group Manager, Operations Leader
hace 4 semanas
Job Summary:
We are seeking a highly skilled Group Manager, Operations to lead our team in delivering exceptional customer experiences. As a key member of our Microsoft Business Operations team, you will be responsible for driving process efficiency, timeliness, quality, and compliance while providing world-class customer support.
Key Responsibilities:
- Lead a team of operations professionals to deliver critical operational services, ensuring compliant, accurate, and timely transactions and world-class support for our customers.
- Recruit, develop, and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers.
- Model our leadership principles, creating an open and inclusive environment that allows individuals to do their best work.
- Contribute to the strategic direction of the organization, helping to deliver innovations in processes, policies, and tools to make it easier to do business with Microsoft.
- Lead the transformation and success of our Operations team, engaging with our most valued customers and reaching across our most important businesses.
Requirements:
- Bachelor's Degree in Business, Operations, Finance, or related field, and 4+ years of work experience in program management, process management, or process improvement.
- OR equivalent experience.
- 2+ years of management experience (e.g., people, project, process, vendor, change).
- Business-level fluency in English and Spanish.
Preferred Qualifications:
- Bachelor's Degree in Business, Operations, Finance, or related field, and 8+ years of experience in program management, process management, or process improvement.
- OR Master's Degree in Business, Operations, Finance, or related field, and 6+ years of program management experience, process management, or process improvement.
- OR equivalent experience.
- 4+ years of people management experience.
- Experience working in a customer service environment and in a large matrixed multinational company.
- Technical, business, financial, and marketing background to drive pipeline management, support services, process improvement, and business analytics.
- Experience with similar industry business value deal constructions.
- Experience with Microsoft licensing concepts, including contracts, quotes, and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
- Experience in complex, global programs where design, development, and implementation of new processes, systems, and organizations are required.
What We Offer:
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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