Group Manager, Operations Leader

hace 4 semanas


San José, San José, Costa Rica Microsoft A tiempo completo
Job Title: Group Manager, Operations

Job Summary:

We are seeking a highly skilled Group Manager, Operations to lead our team in delivering exceptional customer experiences. As a key member of our Microsoft Business Operations team, you will be responsible for driving process efficiency, timeliness, quality, and compliance while providing world-class customer support.

Key Responsibilities:

  • Lead a team of operations professionals to deliver critical operational services, ensuring compliant, accurate, and timely transactions and world-class support for our customers.
  • Recruit, develop, and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers.
  • Model our leadership principles, creating an open and inclusive environment that allows individuals to do their best work.
  • Contribute to the strategic direction of the organization, helping to deliver innovations in processes, policies, and tools to make it easier to do business with Microsoft.
  • Lead the transformation and success of our Operations team, engaging with our most valued customers and reaching across our most important businesses.

Requirements:

  • Bachelor's Degree in Business, Operations, Finance, or related field, and 4+ years of work experience in program management, process management, or process improvement.
  • OR equivalent experience.
  • 2+ years of management experience (e.g., people, project, process, vendor, change).
  • Business-level fluency in English and Spanish.

Preferred Qualifications:

  • Bachelor's Degree in Business, Operations, Finance, or related field, and 8+ years of experience in program management, process management, or process improvement.
  • OR Master's Degree in Business, Operations, Finance, or related field, and 6+ years of program management experience, process management, or process improvement.
  • OR equivalent experience.
  • 4+ years of people management experience.
  • Experience working in a customer service environment and in a large matrixed multinational company.
  • Technical, business, financial, and marketing background to drive pipeline management, support services, process improvement, and business analytics.
  • Experience with similar industry business value deal constructions.
  • Experience with Microsoft licensing concepts, including contracts, quotes, and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
  • Experience in complex, global programs where design, development, and implementation of new processes, systems, and organizations are required.

What We Offer:

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

  • Operations Group Leader

    hace 3 semanas


    San José, San José, Costa Rica Intel A tiempo completo

    Operations Group Leader Job DescriptionJob Summary:We are seeking an experienced Operations Group Leader to lead a team responsible for providing L1/L2 oncall support for TD Factory Automation Systems.Key Responsibilities:Provide guidance to team members to achieve business and people goals/objectives successfully.Establish, develop, and foster strong...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our organization, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key ResponsibilitiesLead a team...


  • San José, San José, Costa Rica Bma Group A tiempo completo

    Job OverviewBma Group seeks an experienced Senior Sales Operations Manager to lead our sales strategy and drive profitability across all retail channels. This role requires a strong analytical mindset, excellent communication skills, and the ability to develop robust relationships with key stakeholders.


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Group Manager to lead our Operations team at Microsoft Business Operations. As a key member of our leadership team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About Microsoft OperationsMission-driven innovators redefine the future of operations at Microsoft.Job SummaryWe're seeking a seasoned Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our global organization, you'll be responsible for delivering critical operational services, fostering a culture of excellence,...


  • San José, San José, Costa Rica Europe Express A tiempo completo

    Job SummaryEurope Express is seeking a highly motivated and experienced professional to lead our custom group travel sales and execution teams. As the Group Sales and Execution Leader, you will be responsible for driving revenue growth, improving operational efficiency, and delivering exceptional customer experiences.Develop and execute sales plans to...

  • Group Manager

    hace 3 semanas


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Business Process Management LeaderWNS (Holdings) Limited is a global leader in Business Process Management (BPM). We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team in Costa Rica. As a key member of our finance team, you will play a crucial role in driving financial strategy and operations for our growing office.Key ResponsibilitiesDevelop annual operational budgets and forecasts aligned with regional and global guidelines, current...

  • Operations Manager

    hace 3 semanas


    San José, San José, Costa Rica Transperfect A tiempo completo

    Job SummaryThe Operations Manager is responsible for the day-to-day management of the call center, ensuring all resources are in place to deliver exceptional service. This role requires strong leadership and communication skills to manage a team of supervisors and interpreters, driving performance and quality.Key ResponsibilitiesManage team performance,...


  • San José, San José, Costa Rica Hultec Group A tiempo completo

    About TerramixTerramix is a leading developer, producer, and distributor of sealing products for pipes and customized special applications. As a part of the Hultec Group, we are recognized worldwide as the preferred supplier of pipe sealing systems.Job DescriptionWe seek an experienced Lean Manufacturing Engineer to lead the conversion to a lean...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    We are seeking a talented Value Stream Operations Leader to join our team in Pune, India. As a member of our global operations team, you will be responsible for leading the Fuel to Grow program for Enterprise Markets, driving process improvements, and collaborating with cross-functional teams.As a Value Stream Operations Leader, you will play a key role in...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **Role Overview**Boston Consulting Group is seeking a Senior Manager, Learning and Development Operations to lead our learning and development efforts in North America. As a key member of our North America BST People Team, you will partner closely with stakeholders across our functions and the broader business to understand learning needs and spearhead the...

  • Operations Manager I

    hace 3 semanas


    San José, San José, Costa Rica Pk Global A tiempo completo

    Operations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **Job Summary**:We are seeking a highly skilled Finance Manager to join our North America Regional Finance Shared Services team. As a key member of this team, you will be responsible for overseeing the finance operations for 26 BCG offices across North America.**Key Responsibilities**:Lead a team of up to 8-10 employees at various levels and support the...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **IT Transformation Lead Role**Boston Consulting Group is seeking a skilled IT Strategy and Operations Senior Manager to drive the delivery of benefits from our Technology strategy & transformation. The ideal candidate will be responsible for ensuring the delivery of benefits, providing transparency for senior leadership, and supporting the organization of...


  • San José, San José, Costa Rica Safeguard Global A tiempo completo

    The Global Employment Outsourcing (GEO) Team Leader plays a pivotal role in ensuring the GEO operations team delivers an exceptional experience for employees and clients.This exciting role oversees supervising, guiding, and motivating a team to work together and deliver great customer service. The Team Leader organises workload to ensure deliverables are...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Transform the Future of Entertainment with AmazonCome shape the next generation of how and what Amazon customers are watching. As an Operations Manager for DigiFlex team, you will drive strategy and execution for content coverage, quality, and international expansion.We are a dynamic group of entertainment enthusiasts based in Costa Rica, passionate about...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewMicrosoft is seeking a highly skilled Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing customer-facing licensing solutions and providing direct support for Microsoft Field sellers and our customers.The ideal candidate will have a strong background in operations, program...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Risk Management and Operations Leader to join our Amazon Support Services Costa Rica Srl team. In this role, you will lead the Program and Operations team in managing day-to-day activities, developing and executing AIT operations and program roadmaps, and navigating an ever-changing risk...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling OutsourcingA great opportunity awaits a highly skilled and motivated individual to take on the role of Strategic Operations Leader at our company. This position plays a critical part in ensuring the success of our clients by overseeing their performance and budget.The ideal candidate will have previous experience in a leadership or managerial...