Senior Risk Management and Operations Leader

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

We are seeking a highly experienced Senior Risk Management and Operations Leader to join our Amazon Support Services Costa Rica Srl team. In this role, you will lead the Program and Operations team in managing day-to-day activities, developing and executing AIT operations and program roadmaps, and navigating an ever-changing risk environment.

Key Responsibilities:

  • Provide leadership direction to Program and Investigations Managers in managing day-to-day activities of bad actor detection.
  • Develop and help drive the execution of AIT operations and program roadmaps based out of the SJO.
  • Navigate an ever-changing risk environment and focus on developing long-term strategic charters and balancing them with very short-term initiatives.
  • Evaluate the charter for incorporating data signals to ML and Product teams for improving AIT efficiency in detection of bad actor traffic.
  • Monitor and correct gaps in efficiency of work such as non-productive time and idle time. Manage overall org shrink and overtime for the org.
  • Lead and manage talent reviews for the direct team. Also, drive the talent review for the entire Risk Mining and Operations org.
  • Write monthly and quarterly business reviews that are reviewed at leadership level.
About You

You will be responsible for managing a team of 32 investigators supervised by 3 managers and 1 program manager. Your team will enable analysis data in partnership with product managers, scientists, and engineers, drive root cause analysis of ever-changing bad actor behaviors, own and independently generate program roadmaps, and help develop OP1 inputs required by AIT tech teams to improve operational processes.

Requirements:

  • 3+ years of managing medium to large-size cross-functional teams experience.
  • Knowledge of and proficiency in Excel and SQL.
  • Experience with Lean or Six Sigma analytical techniques.


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