Senior Procurement Operations Leader

hace 15 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

WNS Global Services Overview

At WNS Global Services, we are a leading Business Process Management (BPM) company that provides innovative solutions to clients across various industries. Our global delivery network is designed to enable clients to outperform with our passion for service and innovation.

We pride ourselves on creating impactful solutions that drive agility and excellence into our clients' business processes. Our commitment to operational excellence stems from our deep domain expertise, partnership approach, and global delivery network.

Our CIRCLE of values guides our mission: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We promise our employees role clarity, coaching, mentoring, professional development, and structured career paths through our 5 People Promises.

About the Role

The Senior Procurement Operations Leader will oversee a team of procurement professionals responsible for client workstreams, including strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations. This leader will be accountable for the delivery and people management of the team supporting the region.

Key Responsibilities:

  • Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
  • Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
  • Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
  • Manage the team's objective setting and achievement, performance, career growth, training, and competency development
  • Prepare and lead operational review meetings with the client's senior leadership
  • Manage resource capacity to ensure adequate support for client requirements and balance the team's workload
  • Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
  • Ensure operational excellence with a focus on continuous improvement

Requirements

To succeed in this role, you will need:

  • Bachelor's Degree
  • MBA or master's degree in supply chain, operations, or business preferred
  • Minimum 8 years of work experience in the procurement space
  • Prior management experience leading 10 or more people
  • Strong people management skills Consulting or client service delivery experience preferred
  • Deep understanding of procurement fundamentals)

Skills and Abilities

You will bring strong knowledge of Procure-to-Pay processes, sourcing skills, analytical skills, and ability to work with data in Excel. You will also have proficiency in using Microsoft Office tools such as Excel, Word, and PowerPoint, eProcurement tools, and project management software.



  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewAt WNS Global Services, we are a global Business Process Management leader. Our company offers business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.We have a delivery center in Costa Rica, which is fully functional and scalable. We serve various industries like...


  • San José, San José, Costa Rica Tech Data Corporation A tiempo completo

    Job OverviewWe are seeking an experienced Strategic Procurement Leader to join our team at Tech Data Corporation. As a key member of our procurement team, you will be responsible for managing the procurement process and supplier relationships for various contracted services, commodities, and events.Key Responsibilities:Develop and implement strategic...


  • San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    About The RoleWe are seeking a highly skilled Senior Procurement Manager to join our team in the Global Marketing Operations department at The Coca-Cola Company.Job SummaryThe successful candidate will be responsible for delivering procurement excellence across multiple regions, driving productivity and efficiencies, and executing disciplined procurement...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    The Regional Delivery Lead will oversee a team of procurement professionals for client workstreams, including strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations. This role requires effective people and performance management, as well as the ability to manage day-to-day operational issues and act as the...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a Procurement Operations Specialist to join our Global Procurement Shared Services team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will provide functional support to the Procurement Operations network by delivering operational tasks and assignments. This includes supplier master data management,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    At Emerson, we are passionate about innovation and excellence. With a rich history spanning over a century, our company has established itself as a leader in automation solutions and engineering.We value diversity, equity, and inclusion, believing that these principles are the key to creativity and innovation. Our commitment to creating an inclusive...


  • San José, San José, Costa Rica Wns Denali, Powered By The Smart Cube A tiempo completo

    Wns Denali, Powered By The Smart Cube seeks a highly skilled Procurement Operations Specialist to drive the operational procurement process from PR to PO in accordance with client-specific operating guidelines. The ideal candidate will possess a strong understanding of procurement principles and be able to effectively collaborate with stakeholders to achieve...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewThe Emerson company seeks a skilled Procurement Operations Specialist to coordinate the acquisition and distribution of materials, parts, equipment, and supplies for projects and services orders. This role is responsible for ensuring efficient procurement operations through coordination and follow-up activities.Main ResponsibilitiesQuality...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    At Smith+Nephew, we strive to push the boundaries of innovation in healthcare technology. Our vision is to create a better future for patients worldwide. As a Procurement Operations Specialist, you will play a vital role in driving our business forward by ensuring seamless procurement activities.**Job Overview:**The successful candidate will be responsible...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Overview: Emerson is seeking a highly skilled Senior Procurement Strategist to join its team. This role will play a critical part in driving the company's strategic sourcing initiatives, ensuring optimal vendor relationships, and delivering exceptional value to stakeholders.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description:We are seeking a highly skilled Global Procurement Operations Specialist to join our team in Costa Rica.About the Role:This is a hybrid-model position, requiring attendance at our SJO11 building in San José for three days and remote work from home for two days. The successful candidate will support the NA-LATAM procurement and business teams...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    Job OverviewThe Boston Consulting Group is seeking a Senior Finance Operations Leader to join our North America Regional Finance Shared Services team. This role will lead a team of up to 8-10 employees at various levels and support the rollout of the Contract-to-Cash Center of Excellence as part of the North America Commercial Finance Team.About the RoleThis...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in the late 1990s. The organization has expanded globally, with presence in Europe, Asia, Latin America, Eastern Europe, and AFME. With a workforce of over 1,000 colleagues, GBS Shared Services delivers standardized financial processes on...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    **Role Overview**:The Senior Category Analyst - Indirect Procurement provides consultative insights into new value generation opportunities to Category leaders and business teams. This role is responsible for performing program assessment, critical metric analysis, data aggregation, and evaluation of key category insights driven by market, business process,...

  • Procurement Strategist

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services: A Leader in Business Process ManagementWe strive to outperform with passion for service and innovation. Our global delivery network and deep domain expertise enable us to provide exceptional solutions to our clients.About the RoleWe are seeking a procurement professional with category knowledge, analytical skills, and experience with...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    About the RoleWe are seeking a highly skilled Agile Procurement Leader to join our Global Procurement Center of Expertise. As a key member of our team, you will be responsible for leading agile squads and driving strategic sourcing initiatives that deliver incremental value and accelerate value delivery of projects.Key ResponsibilitiesLead agile squads in...


  • San José, San José, Costa Rica Wns Denali, Powered By The Smart Cube A tiempo completo

    Job DescriptionThe Procurement Sr. Analyst-Procurement Coordinator role is part of a client procurement service delivery team, driving operational procurement processes in accordance with client-specific operating guidelines.Key ResponsibilitiesReview PR data, validate and correct as required.Respond to inquiries from end users and assist in PR...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Procurement Finance Specialist to join our Global Business Services Shared Services team in San Jose. This role will play a critical part in delivering financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets.


  • San José, San José, Costa Rica Wns Denali, Powered By The Smart Cube A tiempo completo

    Job SummaryThe Procurement Senior Analyst-Liaison role is a key position in our client procurement service delivery team, focusing on the operational procurement process (from PR to PO) in accordance with client-specific operating guidelines.Key ResponsibilitiesReview and validate PR data, ensuring accuracy and completeness.Support stakeholders in generating...


  • San José, San José, Costa Rica Wns Denali A tiempo completo

    **About Us**At WNS, we enable our clients to outperform with our passion for service and innovation. Our pursuit is to understand each client's business and create impactful solutions that drive agility and excellence into their processes.**Our Values**We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning,...