Procurement Services Manager

hace 2 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

The Regional Delivery Lead will oversee a team of procurement professionals for client workstreams, including strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations. This role requires effective people and performance management, as well as the ability to manage day-to-day operational issues and act as the liaison and point of escalation with the client.

This position manages a team of senior associates, associates, and analysts, and is responsible for all aspects of effective people and performance management. The Regional Delivery Lead must create a positive work environment, foster cross-functional and cross-regional collaboration, and help resolve human resources issues.

The Regional Delivery Lead will develop relationships across WNS-Denali account leadership to share best practices and identify continuous improvement opportunities. Key responsibilities include serving as the delivery leader and people manager of a procurement services team, meeting or exceeding SLAs and KPIs, and overseeing the related tracking and reporting.

Key Responsibilities / Job Duties:

  • Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
  • Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
  • Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
  • Manage the team's objective setting and achievement, performance, career growth, training, and competency development
  • Prepare and lead operational review meetings with the client's senior leadership
  • Manage resource capacity to ensure adequate support for client requirements and balance the team's workload
  • Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management

Qualifications:

  • Bachelor's Degree
  • MBA or master's degree in supply chain, operations, or business preferred
  • Minimum 8 years of work experience in the procurement space
  • Prior management experience leading 10 or more people
  • Strong people management skills Consulting or client service delivery experience preferred
  • Deep understanding of procurement fundamentals


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