Strategic Risk Operations Manager

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Overview

Amazon Support Services Costa Rica Srl is seeking a seasoned operations manager to lead our team of investigators in San Jose, CR. This is an exceptional opportunity for a self-driven individual to drive strategy and vision for our operation of 150-200 investigators.

Responsibilities
  • Develop and implement strategies to attain business objectives and ensure operational efficiency
  • Lead planning and execution of service level agreements, capacity, and workflow plans
  • Organize team structure to ensure scalability and growth
  • Identify opportunities and risks, and work with internal and external teams to implement solutions
Requirements

We are looking for an experienced leader with a strong background in risk management and fraud prevention. The ideal candidate will have:

  • 13+ years of operational and/or retail management experience
  • 6+ years of team management experience
  • Experience using data to influence business decisions
  • Experience across the domain of risk management & fraud
Benefits

This role offers a competitive salary and benefits package, including:

  • $120,000 - $180,000 per year, based on experience
  • A comprehensive health insurance plan
  • Generous paid time off and holidays
  • Professional development opportunities


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