Fraud Investigation Operations Manager, Risk Mitigation Lead

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

Amazon Support Services Costa Rica Srl is seeking a highly skilled Fraud Investigation Operations Manager, Risk Mitigation Lead to join our team in San Jose, CR. This role will be responsible for managing and directing a team of investigators to ensure the safe guarding of Amazon's selling platform.

About the Role

  • Drive the strategy and vision for an operation of 150-200 investigators; make independent decisions with sound judgment to manage their teams to attain that vision.
  • Facilitate understanding of broader organizational tenets and strategic goals for the business.
  • Lead planning and execution of SLAs, capacity, and workflow plans for single /multiple functional areas in one or more sites.
  • Organize team structure for multiple functional areas to ensure scalability for present and future volume needs.

Key Responsibilities

  • Identify opportunities and risks, dives deep, and work with internal and external teams to implement solutions.
  • Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision; identify the new metrics and tools that are needed.
  • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
  • Work with various Amazon internal teams (HR, Legal, Public Relations, Business teams, etc.) to provide operational support.

Requirements

  • 13+ years of operational and/or retail management experience.
  • 6+ years of team management experience.
  • Experience using data to influence business decisions.
  • Experience across the domain of risk management & fraud.

What We Offer

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you're passionate about risk management and fraud investigation, and you want to make a real impact, we'd love to hear from you.



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