Fraud Investigation Operations Manager, Risk Mitigation Lead
hace 3 semanas
Job Summary
Amazon Support Services Costa Rica Srl is seeking a highly skilled Fraud Investigation Operations Manager, Risk Mitigation Lead to join our team in San Jose, CR. This role will be responsible for managing and directing a team of investigators to ensure the safe guarding of Amazon's selling platform.
About the Role
- Drive the strategy and vision for an operation of 150-200 investigators; make independent decisions with sound judgment to manage their teams to attain that vision.
- Facilitate understanding of broader organizational tenets and strategic goals for the business.
- Lead planning and execution of SLAs, capacity, and workflow plans for single /multiple functional areas in one or more sites.
- Organize team structure for multiple functional areas to ensure scalability for present and future volume needs.
Key Responsibilities
- Identify opportunities and risks, dives deep, and work with internal and external teams to implement solutions.
- Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision; identify the new metrics and tools that are needed.
- Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Work with various Amazon internal teams (HR, Legal, Public Relations, Business teams, etc.) to provide operational support.
Requirements
- 13+ years of operational and/or retail management experience.
- 6+ years of team management experience.
- Experience using data to influence business decisions.
- Experience across the domain of risk management & fraud.
What We Offer
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you're passionate about risk management and fraud investigation, and you want to make a real impact, we'd love to hear from you.
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