Fraud Investigation Operations Manager, Risk Mitigation Lead

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

Amazon Support Services Costa Rica Srl is seeking a highly skilled Fraud Investigation Operations Manager, Risk Mitigation Lead to join our team in San Jose, CR. This role will be responsible for managing and directing a team of investigators to ensure the safe guarding of Amazon's selling platform.

About the Role

  • Drive the strategy and vision for an operation of 150-200 investigators; make independent decisions with sound judgment to manage their teams to attain that vision.
  • Facilitate understanding of broader organizational tenets and strategic goals for the business.
  • Lead planning and execution of SLAs, capacity, and workflow plans for single /multiple functional areas in one or more sites.
  • Organize team structure for multiple functional areas to ensure scalability for present and future volume needs.

Key Responsibilities

  • Identify opportunities and risks, dives deep, and work with internal and external teams to implement solutions.
  • Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision; identify the new metrics and tools that are needed.
  • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
  • Work with various Amazon internal teams (HR, Legal, Public Relations, Business teams, etc.) to provide operational support.

Requirements

  • 13+ years of operational and/or retail management experience.
  • 6+ years of team management experience.
  • Experience using data to influence business decisions.
  • Experience across the domain of risk management & fraud.

What We Offer

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you're passionate about risk management and fraud investigation, and you want to make a real impact, we'd love to hear from you.



  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job TitleChief Fraud Threat Mitigation LeadCompany OverviewAmzn Support Srvcs Costa Rica is a leading provider of customer support services, dedicated to making Amazon the safest and most trusted place on Earth.Salary Range$120,000 - $180,000 per year, depending on experience.Job DescriptionAs a Chief Fraud Threat Mitigation Lead, you will be responsible for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewAmazon Support Services Costa Rica Srl is seeking a seasoned operations manager to lead our team of investigators in San Jose, CR. This is an exceptional opportunity for a self-driven individual to drive strategy and vision for our operation of 150-200 investigators.ResponsibilitiesDevelop and implement strategies to attain business objectives...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Company OverviewAmazon Support Services Costa Rica Srl is a leading provider of innovative solutions to detect and prevent fraudulent activity in eCommerce transactions. Our team works tirelessly to ensure the trust and security of millions of buyers and sellers worldwide.About the RoleWe are seeking an experienced Program Manager II, Buyer Risk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Overview:We are seeking a highly skilled Strategic Risk Mitigation Manager to join our team at Amazon Support Services Costa Rica Srl. This is an exciting opportunity for a data savvy critical thinker to drive solutions for emerging product or listing issues.About the Role:In this position, you will identify emerging trends affecting buyers and selling...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled Senior Program Manager to lead our cross-functional teams in Payment Risk Operations. This role is ideal for individuals with 8+ years of stakeholder management experience, project management expertise, and a passion for driving key initiatives.The Senior Program Manager will be...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a seasoned risk mitigation specialist to join our team in Costa Rica. As an Emerging Risk Manager, you will play a critical role in identifying and mitigating emerging risks affecting buyers and selling partners on Amazon's stores. This is a fantastic opportunity for a data-savvy individual with excellent analytical skills and a...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewAs a Senior Fraud Prevention Lead at Amazon Support Services Costa Rica Srl, you will play a key role in shaping our anti-fraud efforts to protect hundreds of millions of eCommerce transactions worldwide. Your expertise in data analysis and risk management will drive the development of systems that proactively identify and neutralize emerging...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Program Operations Leader to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Account Integrity organization, you will be responsible for leading our Program and Operations teams in identifying and preventing fraudulent activity.Key ResponsibilitiesProvide strategic...

  • Data Analyst

    hace 3 días


    San José, San José, Costa Rica Western Union A tiempo completo

    OverviewWestern Union is a leading provider of financial services, aiming to make these accessible to humans everywhere. Our diverse team of over 8,000 employees serves 200 countries and territories, reaching customers and receivers globally.We're transforming lives and communities by designing easy-to-use products and services for our digital and physical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Protecting Amazon CustomersAs a Risk Operations Investigator, you will play a crucial role in identifying and preventing fraudulent activities on Amazon. This includes investigating suspicious buyer behavior, enforcing Amazon's Policy Guidelines, and collaborating with cross-functional teams to resolve issues affecting financial, legal, and reputational...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the OpportunityAs a Global Brand Protection Risk Manager at Amazon Support Services Costa Rica Srl - B20, you will play a critical role in developing and implementing policies, tools, and technology innovations to protect customers from fraud and abuse. This position requires an experienced manager to investigate complex cases of suspected infringement...

  • Senior Fraud Investigator

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Fraud Investigator to join our team at Amazon Support Services Costa Rica Srl. As a Senior Fraud Investigator, you will play a critical role in safeguarding our global marketplaces by identifying and mitigating potential risks.Key ResponsibilitiesConduct thorough investigations into suspicious merchant...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a skilled Program Manager to join our Amazon Support Services Costa Rica Srl team. The ideal candidate will have experience in program or project management, along with a strong background in stakeholder management, data analysis, and communication.Key ResponsibilitiesCollaborate with various teams, including Technology, Machine...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About Western UnionWestern Union is a leading FinTech company that provides financial services to families, small businesses, multinational corporations, and non-profit organizations worldwide. With over 8,000 employees spanning 200 countries and territories, we believe that when money moves, better things happen.Fraud Product Manager PositionThis...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Summary: We are seeking a highly skilled Senior Strategic Operations Lead to join our team at Amazon Support Services Costa Rica Srl - B20. This is a challenging role that requires strong program management skills, strategic thinking, and effective communication. The ideal candidate will have experience managing large-scale programs, coordinating with...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is a global company looking for a seasoned leader to join our team as Risk Mining Manager Lead. Based in San Jose, Costa Rica, this role will oversee the Risk Mining team and drive strategic initiatives to prevent bad actor activity on our platform.Job Description:The Risk Mining Manager Lead will be responsible...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Multilingual Fraud Investigator to join our team at Amzn Support Srvcs Costa Rica. This is an exciting opportunity for someone who is passionate about e-commerce and has excellent language skills.As a Fraud Investigator, you will be responsible for evaluating transactions and safeguarding Amazon's global customer...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Anti-Fraud Operations Supervisor for Global Fintech CompanyWe're seeking a skilled and experienced leader to join our Digital Review Team as an Operations Supervisor.About the Role:As an Operations Supervisor, you'll play a critical role in protecting customers from online fraud and other financial schemes. You'll be responsible for leading a team of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Risk Management and Operations Leader to join our Amazon Support Services Costa Rica Srl team. In this role, you will lead the Program and Operations team in managing day-to-day activities, developing and executing AIT operations and program roadmaps, and navigating an ever-changing risk...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    OverviewAmzn Support Srvcs Costa Rica seeks a skilled Program Manager to lead our Gift Card Fraud, Payment Risk initiative. This role demands a professional with strong leadership skills and expertise in project delivery, risk management, and collaboration.About the RoleWe are looking for an experienced leader who can spearhead large-scale projects, foster...