Multilingual Fraud Investigator, E-commerce Expert
hace 1 semana
We are seeking a highly skilled Multilingual Fraud Investigator to join our team at Amzn Support Srvcs Costa Rica. This is an exciting opportunity for someone who is passionate about e-commerce and has excellent language skills.
As a Fraud Investigator, you will be responsible for evaluating transactions and safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
Key Responsibilities- Taking appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Maintaining Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Participating in other special projects/assignments and partnering with appropriate business teams as necessary.
- Achieving weekly productivity and quality standards for investigations.
- Fluent German & English language skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem-solving skills, including the ability to analyze problems logically and recognize non-obvious patterns.
- Strong organizational skills, with effective prioritization of work time to ensure productivity and fulfill department standards for time spent.
- Ability to maintain high levels of confidentiality and data security standards.
You will be a recent graduate or have relevant experience in the internet space, with the ability to succeed in a fast-paced team environment. We are looking for someone who is passionate about e-commerce, has excellent communication skills, and can adapt to changing situations quickly.
Estimated salary: $60,000 - $80,000 per year, depending on location and experience.
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