Senior Program Operations Leader
hace 23 horas
We are seeking a highly experienced Senior Program Operations Leader to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Account Integrity organization, you will be responsible for leading our Program and Operations teams in identifying and preventing fraudulent activity.
Key Responsibilities- Provide strategic leadership to Program and Investigations Managers, focusing on day-to-day activities related to bad actor detection.
- Develop and execute AIT operations and program strategies based out of San Jose, Costa Rica, with the ability to independently develop program roadmaps and drive execution with their team and stakeholders.
- Navigate complex risk environments, balancing short-term initiatives with long-term strategic goals.
- Evolving charter incorporation of data signals into ML and Product teams to improve AIT efficiency in detecting bad actor traffic, enhancing downstream insight generation for Abuse and Fraud teams.
- Monitor and correct gaps in efficiency, managing overall org shrink and overtime for the orgs, understanding operational concepts of utilization and occupancy, and driving improvements and tracking for their team.
- Lead and manage talent reviews for the direct team, as well as drive talent review for the entire Risk Mining and Operations org.
- Write monthly and quarterly business reviews at leadership level.
- Manage day-to-day issues related to team health and satisfaction, unblock administrative or data issues with HR, GREF, or AIT internal stakeholder teams, including weekly 1:1s and performance management.
- Monitor and regulate high performance from the operations and program team.
- Lead and participate in meetings with US and IN stakeholders teams.
- Handover in-progress work with clear templates.
- Work on projects through meetings, mental models, output documents, workshops, internal dive deeps.
- Drive roadmap items by analyzing data and collaborating with relevant stakeholder groups.
- 3+ years of experience managing medium to large-sized cross-functional teams.
- Knowledge of and proficiency in Excel and SQL.
- Experience with Lean or Six Sigma analytical techniques.
This role is an exciting opportunity for a seasoned leader to shape the future of our operations and make a significant impact on our business.
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