Technical Operations Executive Leader
hace 1 día
Job Summary
We are seeking a highly skilled Technical Operations Executive Leader to join our team at Liberty Latin America Communications, Inc. This is an exciting opportunity for a senior-level professional to lead all hands-on operational aspects of the company.
About the Role
This role will oversee engineering, fixed and mobile network construction, maintenance, field operations, technical services, installations & repairs, and budget management. The successful candidate will provide leadership, strategic direction, and effective coordination of activities to ensure market profitability, customer experience, and KPI & SLA compliance.
Responsibilities
- Develop Business Strategies: Develops and implements business strategies across the Technical Services organization to meet established service metrics and quality assurance goals.
- Network Performance: Responsible for end-to-end network performance for homes passed and all service delivery and fulfillment services for subscribers B2C and B2B.
- Installation & Repairs: Responsible of the installation and repairs process including technology improvements, performance indicators, service, quality, and SLAs compliance.
- Key Performance Indicators: Establishes and monitors clearly defined key performance indicators (productivity, quality, service rates, etc.) for all Technical Services to support elite customer service and network reliability.
- Financial Leadership: Leads the finances of the Technical Services team, including operating expenses, capital budget, forecasting, and critical planning for the department.
- Strategic Partnerships: Develops and maintains strategic partnerships with multi-functional organizations to ensure efficient implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues.
- Operational Controls: Provides the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to efficiently grow the organization and to ensure financial strength and operating efficiency.
- Process Measurement: Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
- Leadership Development: Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Qualifications
- Education: Master's Degree in Business Administration or related field.
- Experience: 10 + years' experience in customer service management is required.
- Languages: Fully Bilingual (Spanish and English).
- Skills: Solid working knowledge of budgeting, sales, business development, and critical planning.
- Strengths: Demonstrated success in the following strengths: Forward-thinking thinking complimented by shaping and executing strategy; business orientation to include functional depth and breadth within telecommunications' operations and strong financial and budgetary skills.
- Adaptability: Strive to multitask and perform in a fast-paced, dynamic and changing environment.
- Collaboration: Commitment to working with shared leadership and in multi-functional teams.
- Communication: Outstanding verbal, written and interpersonal skills.
- Judgment: Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
- Leadership: Excellence in interpersonal management with the ability to coach a senior-level staff to manage and develop high-performance teams and develop and implement program strategies.
- Prioritization: Ability to prioritize and coordinate efficiently.
- Analytical Thinking: Able to synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Microsoft Office: Proficient in Microsoft Office (Word, Excel, Power Point).
Salary: $180,000 - $220,000 per annum, depending on experience.
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