Strategic Operations Leader

hace 22 horas


San José, San José, Costa Rica Tek Experts A tiempo completo
Job Description

We are seeking a skilled Strategic Operations Leader to oversee the distribution of resources at Tek Experts, ensuring strategic alignment with client SLAs.

About Us:

Tek Experts is a company that values diversity and innovation. We celebrate our global team's passion for technology and creative problem-solving.

Responsibilities:

  • Develop and implement operational processes to meet or exceed customer expectations.
  • Lead resource planning processes to grow internal talent and create contingencies for short-term capacity gaps.
  • Cultivate managerial capability within the management team and pipeline related to the employee lifecycle.

Requirements:

  • 5-10 years of experience in technical support, software support, IT operations, or infrastructure services, with at least 3 years of managing teams.
  • A bachelor's or master's degree in business administration, projects, economics, or a related field is preferred.
  • Proficiency in written and oral English.
  • Strong organizational, planning, leadership, and management skills.

Compensation:

The estimated salary for this role is $80,000 per year, based on industry standards and location considerations.



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