Senior Technical Operations Specialist
hace 2 meses
Syniverse is a leader in connected technologies. Our mission is to empower global connectivity through innovative solutions. We're seeking a skilled Operations Engineer to join our team and contribute to our vision.
Key Responsibilities:
- Provide technical support for complex issues, including leading problem management cases and providing management status.
- Coordinate escalated support cases and lead internal technical resources and/or third-party vendors to resolution.
- Identify, analyze, and resolve assigned tickets using root cause analysis.
- Install, monitor, maintain, support, and optimize production server hardware and software.
- Participate in ticket review and provide severity and scope analysis of issues, inquiries, and requests.
Requirements:
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience.
- Certification in operating systems and databases (desired).
- Excellent analytical, multitasking, communication, and customer service skills.
Syniverse offers a competitive compensation package, flexible work arrangements, and a collaborative work environment. We are committed to fostering diversity, equity, and inclusion among our employees and encourage applicants from diverse backgrounds to apply.
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