Senior Technical Operations Specialist

hace 2 meses


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a leader in connected technologies. Our mission is to empower global connectivity through innovative solutions. We're seeking a skilled Operations Engineer to join our team and contribute to our vision.

Key Responsibilities:

  • Provide technical support for complex issues, including leading problem management cases and providing management status.
  • Coordinate escalated support cases and lead internal technical resources and/or third-party vendors to resolution.
  • Identify, analyze, and resolve assigned tickets using root cause analysis.
  • Install, monitor, maintain, support, and optimize production server hardware and software.
  • Participate in ticket review and provide severity and scope analysis of issues, inquiries, and requests.

Requirements:

  • Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience.
  • Certification in operating systems and databases (desired).
  • Excellent analytical, multitasking, communication, and customer service skills.

Syniverse offers a competitive compensation package, flexible work arrangements, and a collaborative work environment. We are committed to fostering diversity, equity, and inclusion among our employees and encourage applicants from diverse backgrounds to apply.



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