Senior Technical Operations Specialist

hace 5 días


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a global leader in mobile solutions. Our innovative technology enables seamless connectivity across the world. We're seeking a skilled Senior Technical Operations Specialist to join our team.

Key Responsibilities:

  • Provide expert technical support for complex issues, leading problem management cases and communicating management status.
  • Analyze requirements, prioritize requests, and create programs to satisfy user needs.
  • Participate in database design reviews to ensure changes meet functional and performance requirements.
  • Install, monitor, maintain, support, and optimize production server hardware and software.
  • Create, track, and report metrics for capacity planning, analyzing current capacity and providing recommendations.
  • Participate in ticket review, providing severity and scope analysis of issues, and maintaining ownership until resolution.
  • Monitor production servers, using alarm monitoring tools, and resolve or escalate issues.

Requirements:

  • Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience.
  • Certification in operating systems and databases is preferred.
  • Exceptional customer service skills, analytical, multitasking, and communication skills, with attention to detail and familiarity with testing and troubleshooting techniques.

Syniverse offers a competitive total compensation, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

We believe diversity, equity, and inclusion are crucial to our success as a global company. We seek talented individuals who want to help us connect the world.



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