Senior Technical Operations Specialist
hace 5 días
Syniverse is a global leader in mobile solutions. Our innovative technology enables seamless connectivity across the world. We're seeking a skilled Senior Technical Operations Specialist to join our team.
Key Responsibilities:
- Provide expert technical support for complex issues, leading problem management cases and communicating management status.
- Analyze requirements, prioritize requests, and create programs to satisfy user needs.
- Participate in database design reviews to ensure changes meet functional and performance requirements.
- Install, monitor, maintain, support, and optimize production server hardware and software.
- Create, track, and report metrics for capacity planning, analyzing current capacity and providing recommendations.
- Participate in ticket review, providing severity and scope analysis of issues, and maintaining ownership until resolution.
- Monitor production servers, using alarm monitoring tools, and resolve or escalate issues.
Requirements:
- Bachelor's degree in computer science, electronics, or telecommunications, or equivalent work experience.
- Certification in operating systems and databases is preferred.
- Exceptional customer service skills, analytical, multitasking, and communication skills, with attention to detail and familiarity with testing and troubleshooting techniques.
Syniverse offers a competitive total compensation, flexible/remote work, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
We believe diversity, equity, and inclusion are crucial to our success as a global company. We seek talented individuals who want to help us connect the world.
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