Senior Business Analysis Specialist

hace 2 meses


San José, San José, Costa Rica Western Union A tiempo completo

Senior Business Analysis Specialist

Western Union seeks a Senior Business Analysis Specialist to join our Global Network Compliance & Risk Operations team. The successful candidate will be responsible for providing timely assistance to stakeholders and monitoring progress of KYA/KYCC recertification plans.

Key Responsibilities:

  • Assist stakeholders in achieving their goals and objectives
  • Monitor progress of KYA/KYCC recertification plans
  • Participate in regular follow-up meetings with stakeholders
  • Ensure adherence to execution plans and daily monitoring of progress
  • Handle reinstatement requests and related issues
  • Monitor reporting tools and provide accurate data
  • Develop and implement action plans to resolve process issues and risks

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, or related field
  • 3-5 years of experience in Customer Service, Training, and Quality Analysis
  • Fluency in English (B2 or higher) and proficiency in a third language (French)
  • Intermediate technical skills and knowledge of Microsoft Office


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