Senior Business Analysis Specialist
hace 2 meses
Senior Business Analysis Specialist
Western Union seeks a Senior Business Analysis Specialist to join our Global Network Compliance & Risk Operations team. The successful candidate will be responsible for providing timely assistance to stakeholders and monitoring progress of KYA/KYCC recertification plans.
Key Responsibilities:
- Assist stakeholders in achieving their goals and objectives
- Monitor progress of KYA/KYCC recertification plans
- Participate in regular follow-up meetings with stakeholders
- Ensure adherence to execution plans and daily monitoring of progress
- Handle reinstatement requests and related issues
- Monitor reporting tools and provide accurate data
- Develop and implement action plans to resolve process issues and risks
Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3-5 years of experience in Customer Service, Training, and Quality Analysis
- Fluency in English (B2 or higher) and proficiency in a third language (French)
- Intermediate technical skills and knowledge of Microsoft Office
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