Technical Network Operations Specialist

hace 1 mes


San José, San José, Costa Rica Crg Solutions A tiempo completo

Crg Solutions is seeking a skilled Technical Network Operations Specialist to join our team.

We offer a competitive salary of $65,000 per year, based on industry standards and location.

About the Role:

The successful candidate will be responsible for managing IT operations and network equipment, providing support for resolving issues related to network infrastructure, and functioning as an escalation point for incidents not resolved by the NOC.

Key Responsibilities:

  • Manage IT operations and network equipment such as switches, firewalls, and access points.
  • Provide support to resolve issues related to network infrastructure.
  • Function as an escalation point for incidents not resolved by the NOC.
  • Escalate incidents to higher levels if no solution is found within the service level margins.
  • Configure, deploy, and support all networking components.
  • Manage technology providers that implement solutions.
  • Manage, complete, verify, and restore backups.
  • Manage platform availability and capacity.
  • Manage requirements, problems, incidents, and data environments.
  • Write and keep updated the technical documentation of the network environment.
  • Comply with Service Level Agreements for resolution and/or escalation of cases.

Requirements and Qualifications:

To be successful in this role, you will need:

  • Fluency in English and high proficiency level.
  • CCNA modules completed.
  • Knowledge of Cisco OS, network management, and monitoring.
  • Knowledge of routing and switching.
  • Experience with LAN and WAN.
  • Knowledge in Cisco Collaboration technologies (IP phone).
  • Knowledge of monitoring tools such as Solarwinds and Nagios.
  • Basic knowledge of information security and Windows server technologies.
  • ITIL Foundations (desirable).
  • Experience with Ticketing systems (desirable).

Benefits:

We offer a range of benefits, including:

  • A competitive salary of $65,000 per year.
  • A supportive and collaborative work environment.
  • Ongoing training and development opportunities.
  • The chance to work on challenging and rewarding projects.


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