Network Support Specialist

hace 16 horas


San José, San José, Costa Rica Nitel A tiempo completo
Job Title

Network Support Specialist

About the Job

We are seeking a highly skilled Network Support Specialist to join our team at Nitel. This role is ideal for individuals with a passion for providing exceptional technical support and resolving complex network issues.

Key Responsibilities
  • Monitor network management systems (NMS) for faults and alerts, identifying areas for improvement to enhance network visibility and performance.
  • Document all network-related activities in our ticketing system, ensuring accurate records and efficient issue resolution.
  • Provide technical support for telecom transport services, including T1, DS3, OCx, Fiber, and Ethernet facilities, ensuring seamless connectivity and minimal downtime.
  • Serve as a single point of interface for internal and external clients, addressing concerns related to MPLS, Internet, VoIP, and other managed services.
Requirements
  • Bachelor's degree in a technical discipline, such as computer science or engineering.
  • Minimum of 2 years of overall relevant experience, with a focus on network administration and support.
  • Minimum of 1 year of experience working with Cisco routers, with hands-on experience with Solarwinds and Cacti monitoring tools.
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Knowledge of Layer 2/Layer 3 routing/switching, multiple routing & switching protocols, and SNMP.
  • Hands-on experience with networking products from vendors like Cisco, Foundry, and Juniper.
  • Ability to work independently, with a detail-oriented mindset and strong organizational skills.
  • Current Cisco CCNA or CCNP certification is a plus.
What We Offer
  • A competitive estimated salary range of $70,000 - $90,000 per annum, based on location and experience.
  • The opportunity to work with a dynamic team in a fast-paced environment.
  • Ongoing training and development opportunities to enhance your technical skills and knowledge.


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