Customer Support Specialist

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

We are seeking a highly skilled Customer Support Specialist to join our team at Microsoft. As a key member of our organization, you will be responsible for delivering exceptional customer support and ensuring the highest level of satisfaction.

About the Role

In this role, you will work closely with customers to troubleshoot and resolve complex technical issues related to network security. You will provide timely and effective solutions, collaborating with cross-functional teams as needed.

**Responsibilities:**

  • Resolving customer issues through problem-solving, collaboration, and research
  • Collaborating on cross-team and cross-product technical issues
  • Developing readiness content and mentoring new team members
  • Providing feedback for product improvement and process streamlining
Requirements

To succeed in this role, you will need:

  • 3+ years of technical support experience or information technology background
  • Business-level fluency in English and Spanish
  • Ability to meet Microsoft's security screening requirements
What We Offer

As a Customer Support Specialist at Microsoft, you can expect:

  • A competitive salary: $85,000 - $110,000 per year
  • A dynamic and collaborative work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including medical, dental, and vision coverage
About Us

Microsoft is a leader in the technology industry, committed to empowering every person and organization on the planet to achieve more. Our culture values respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.



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