Customer Support Specialist
hace 5 días
**Job Title:** Customer Operations Engineer
At Cloudera, we are seeking a proactive and customer-oriented Technical Support Engineer to join our Frontline Support organization. As a Customer Operations Engineer, you will be responsible for understanding customer issues and providing support with empathy and a sense of urgency.
**Key Responsibilities:**
- Provide remote technical support on break-fix issues and operational guidance for internal and external customers.
- Practice active listening to identify and understand customer issues, driving resolution with a sense of urgency.
- Learn new technology and soft skillsets.
- Work cross-functionally with internal Engineering Teams and Account Teams to ensure speedy time to resolution exceeding our Service Level Agreement.
- Set and influence customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
- Provide proactive support through the authoring of Knowledge Base articles and Community posts.
**Requirements:**
- Technical Support and troubleshooting knowledge are preferred.
- Understanding of basic Linux, Database, or programming concepts preferred.
- Business-level English communication skills are preferred.
**What We Offer:**
- Generous PTO Policy.
- Support work life balance with Unplugged Days.
- Flexible WFH Policy.
- Mental & Physical Wellness programs.
- Phone/Internet Reimbursement program.
- Access to Continued Career Development.
- Comprehensive Benefits.
- Competitive Packages.
- Paid Volunteer Time.
- Employee Resource Groups.
Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Management Level: 9 Individual Contributor
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