Customer Service Specialist

hace 4 días


San José, San José, Costa Rica Smartsheet A tiempo completo

About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale.

Job Description

We are seeking a highly skilled Customer Service Specialist to join our Technical Support team. As a key member of our team, you will be responsible for delivering exceptional support to our customers via phone and webform submissions. Your primary goal will be to resolve customer issues efficiently and effectively while providing a positive customer experience.

Your Responsibilities:

  • Support customers via phone and webform submissions
  • Provide timely and effective solutions to customer inquiries
  • Maintain high levels of customer satisfaction and quality assurance
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Participate in ongoing training and development to stay up-to-date on product knowledge and technical skills

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and problem-solving skills
  • Technical expertise in SaaS environments
  • Flexibility in working hours, including evenings and weekends
  • Strong customer service skills and ability to work in a fast-paced environment

Benefits:

  • Fully paid health and life insurance for full-time employees and family members
  • Monthly stipend to support work and productivity
  • 12 days paid vacation + flexible time away program
  • 20 weeks fully paid maternity leave
  • 12 weeks fully paid paternity/adoption leave
  • Personal paid volunteer day to support community
  • Opportunities for professional growth and development
  • Company-funded perks, including counseling membership and Smartsheet account

Salary: $65,000 per year

Location: Remote position available in Costa Rica



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