Customer Service Excellence Specialist

hace 2 días


San José, San José, Costa Rica Convera A tiempo completo
Convera: Delivering Exceptional Customer Experience

Estimated Salary: $55,000 - $70,000 per annum

Job Summary

As a Customer Service Excellence Specialist at Convera, you will be responsible for providing outstanding customer service and support to our clients. You will be the first point of contact for customers, responding to queries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service and support through various communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in MS Office and CRM software
What We Offer
  • A competitive salary range of $55,000 - $70,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading payments company
  • A comprehensive benefits package
About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.



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