Customer Service Training Specialist

hace 2 semanas


San José, San José, Costa Rica Answerhero A tiempo completo

We are proud to offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. Our ideal candidate will have at least 2 years of training experience in a call center environment.

**Job Description:**

  • Facilitate Learning: Deliver new hire classes and refresher training sessions, preparing materials and adapting to diverse learning styles (role-playing, simulations, discussions, etc.).
  • Support Development: Oversee new hires during a two-week nesting period and provide coaching, developmental feedback, and progress assessments.
  • Model Excellence: Take live calls weekly to maintain hands-on experience and set an example of outstanding service for the team.
  • Collaborate Across Teams: Partner with leadership, Quality Assurance, and other trainers to identify training needs, ensure alignment on quality standards, and share best practices.
  • Drive Improvement: Continuously evaluate and improve training programs, contributing ideas for enhanced learning materials, computer-based courses, and written job aids.
  • Champion Consistency: Ensure alignment with AnswerHero's core values of professionalism, effective communication, and client dedication.

Required Skills and Qualifications:

  • Experience: At least 2 years of training experience in a call center environment.
  • Skills: Proficiency in Microsoft Office, strong attention to detail, and the ability to multi-task effectively.
  • Professionalism: Exceptional written and verbal communication skills, with a focus on building positive relationships.
  • Adaptability: Ability to tailor teaching styles to meet the diverse needs of learners.

Benefits:

  • A Culture of Growth: We invest in your success.
  • A Team That Feels Like Family: You become part of a supportive team that values every individual's contributions.
  • A Place to Excel: From the tools you need to the projects that inspire, we provide an environment where you can do your best work.

Why Work at AnswerHero?

We pride ourselves on being a valued extension of our clients' teams, delivering best-in-class virtual receptionist services nationwide. As our Customer Service Training Specialist, you'll play a critical role in equipping our team with the skills, knowledge, and professionalism needed to provide exceptional service.



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