Customer Training Development Manager
hace 1 semana
We are seeking an experienced Customer Training Specialist to join our Customer Enablement team at Zenoti. The ideal candidate will have a strong background in instructional design, customer service, and training delivery.
Key Responsibilities:- Develop and deliver standardized instructional materials and training curricula with clear learning objectives and outcomes.
- Collaborate with customers to identify training needs and develop comprehensive training plans.
- Conduct product training sessions through various channels and formats.
- Support the implementation phase either remotely or on-site as required.
- Proficiency in written and verbal communication in both Spanish and English.
- Excellent customer service skills and ability to interact with global customers.
- Experience collaborating with remote teams.
- Strong logical and analytical abilities.
- Ability to understand and manage customer expectations.
- Capability to thrive in a fast-paced start-up environment.
- Strong proficiency in MS Office tools.
- Proficiency in Spanish and English.
- Fluency in European and Southeast Asian languages is a plus.
- Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or a related field.
- 2-4 years of experience in a customer-facing, teaching, training, or instructional design role.
- Ability to travel up to 25%.
Estimated salary: $60,000 - $80,000 per year, depending on location and experience.
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