DPS Training and Development Specialist

hace 2 meses


San José, San José, Costa Rica Straumann Group A tiempo completo

About Straumann Group

We are a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence.

Our products and services are available in over 100 countries, and we employ over 7300 people worldwide.

Position Summary

This is a mid-level technical support position responsible for designing, developing, implementing, and maintaining training programs for the Clear Correct DPS team.

The position is based in Lahore and reports directly to the DPS Operations Manager.

Key Responsibilities:

  1. Design, develop, and implement a state-of-the-art training curriculum for the DPS team, including training for designers with different backgrounds and experience.
  2. Manage training program implementation, delivery, and consistency, and continually improve training efficiency and quality.
  3. Analyse DPS designer team performance to evaluate the effectiveness of training and design follow-up training as needed.
  4. Work with the DTP designer supervisor, ortho consultant, and quality team to measure skills and knowledge gaps, establish and implement a working standard process, and instruction.
  5. Direct ongoing designer training requirements and objectives for the DPS teams. Work closely with the Ortho Consultant and Quality team to ensure timely updates to course curricula.
  6. Facilitate and execute supporting team foundation training and other trainings based on required proficiency.
  7. Influence and partner with designers to optimize training time versus value add to DPS productivity and quality.
  8. Solve complex professional problems independently and timely, and express carefully considered opinions when necessary.
  9. Participate in achieving team objectives, KPIs, and deadlines, and actively help the team to complete tasks.
  10. Identify trends in customer comments or complaints for corrective action or training recommendations.
  11. Responsible for creating documentation and conducting regular team performance reviews.

Requirements:

  • Minimum Bachelor's degree in a relevant field.
  • 2 years of experience in Digital Orthodontic treatment planning.
  • Exceptional oral and written communication, strong presentation, and analytical skills.
  • Excellent organizational skills, demonstrated leadership, and ability to motivate others.
  • Good knowledge of basic computer operations and Microsoft Office tools.
  • Fluent in English, both written and spoken.

Estimated Salary: PKR 1,200,000 - PKR 1,800,000 per annum (based on location and industry standards)



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