Training and Development Expert

hace 4 semanas


San José, San José, Costa Rica Answerhero A tiempo completo

At AnswerHero, we pride ourselves on being a valued extension of our clients' teams. As a key member of our operations team, you'll play a critical role in delivering exceptional service that reflects the AnswerHero difference.

About the Role

You will be responsible for facilitating learning, supporting development, and modeling excellence as part of our training team.

Responsibilities
  • Facilitate Learning: Deliver new hire classes and refresher training sessions, preparing materials and adapting to diverse learning styles.
  • Support Development: Oversee new hires during a two-week nesting period and provide coaching, developmental feedback, and progress assessments.
  • Model Excellence: Take live calls weekly to maintain hands-on experience and set an example of outstanding service for the team.
Requirements

To be successful in this role, you will need:

  • Experience: 2+ years of training experience in a call center environment.
  • Skills: Proficiency in Microsoft Office, strong attention to detail, and the ability to multi-task effectively.
  • Professionalism: Exceptional written and verbal communication skills, with a focus on building positive relationships.
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we provide ongoing training, mentorship, and opportunities for career advancement. Our team is supportive and values every individual's contributions, making it a great place to work and grow.



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