Cybersecurity Expert

hace 2 meses


San José, San José, Costa Rica Microsoft A tiempo completo

About the Role:

This position is part of the Customer Service & Support (CSS) organization, which builds trust and confidence for every person and organization through delivering a seamless support experience.

Within CSS, the Security, Compliance, Identity and Management (SCIM) team was created to further enable our commitment to our company's collective Security strategy and our ability to handle critical customer needs from start to finish.

Key Responsibilities:

  • Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
  • Perform case reviews to ensure process compliance.
  • Mentor engineers on effective collaboration and quality case handling standards.
  • Contribute to customer self-help and volume deflection initiatives.
  • Analyze trends and collaborate with stakeholder teams to provide product and process improvement feedback.

Requirements:

  • 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
  • 3+ year(s) prior product, customer support AND/OR technical support experience in the following: Exchange Online Protection, Exchange Message Trace, Attack Simulation training, Threat policies, Message Header Analyzation, Automated Investigation and Response (AIR), Advanced Hunting, Threat Intelligence, Incidents & Alerts.
  • Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100).

Language Qualification: English Language: fluent in reading, writing and speaking.



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