Cybersecurity Expert | Microsoft Defender for Cloud Specialist

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft is seeking a highly skilled Cybersecurity Expert to join its Customer Service & Support organization. As a key member of our team, you will play a crucial role in ensuring the security and compliance of our customers' data.

About the Role

In this exciting position, you will be responsible for assessing the technical and professional capabilities of support staff and assisting in developing training plans to address identified gaps. You will also perform case reviews to ensure process compliance, mentor engineers on effective collaboration and quality case handling standards, and contribute to customer self-help and volume deflection initiatives.

Responsibilities
  1. Team Readiness & Development: Assess technical and professional capabilities of support staff and develop training plans to address identified gaps.
  2. Case Management (Delivery Excellence): Perform case reviews to ensure process compliance.
  3. Managing Collaborative Activities: Mentor engineers on effective collaboration and quality case handling standards.
  4. Supportability Activities: Contribute to customer self-help and volume deflection initiatives.
  5. Process Improvement: Analyze trends and collaborate with stakeholder teams to provide product and process improvement feedback.
Requirements
  • Minimum 3+ years of experience in system development, network operations, software support, IT, consulting or technical troubleshooting.
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership, or equivalent experience.
  • 1+ year of prior product, customer support and/or technical support experience.
  • 2+ years of experience with Microsoft Defender for Cloud and suites including Microsoft Defender CPSM.
  • Experience with Azure Log Analytics, Azure Logic Apps, Azure Function Apps, Azure Containers, Azure Policy, Azure Resource Graph and Kusto Query Language.
  • Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100).
  • Fluent in English language (reading, writing, speaking).
Benefits

We offer competitive salary ($120,000 - $180,000 per year), comprehensive benefits package, and opportunities for career growth and development.



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