Cybersecurity Technical Solutions Specialist

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo

Role Summary

This position is part of the Microsoft Customer Experience & Success (CE&S) organization, responsible for delivering a seamless customer experience.

As a Cybersecurity Technical Support Engineer, you will own, troubleshoot and solve customer technical issues related to Microsoft Defender for Office.

This role involves:

  1. Reviewing complex issues, contacting customers to understand the issue, and ensuring they stay informed about the status/solution.
  2. Utilizing troubleshooting tools to resolve customer issues, documenting technical work, and research.
  3. Performing in-depth product troubleshooting and remediation when needed.
  4. Collaborating with cross-team and cross-product technical issues to resolve moderately complex customer issues.

Responsibilities

This role requires:

  1. Developing readiness content, mentoring new Technical Support Engineers, and developing intermediate-level competence on support topics.
  2. Providing feedback to senior engineers or the serviceability team on product functionality based on customer engagements.
  3. Identifying potential defects and escalating to senior engineers for resolution.
  4. Applying broad knowledge of automated tools, providing feedback for tool improvement, and identifying process gaps to streamline processes.

Requirements

For this role, you will need:

  1. 3+ years of technical support, technical consulting experience, or information technology experience.
  2. Business-level fluency in reading, writing, and speaking English and Spanish.
  3. Ability to meet Microsoft, customer, and/or government security screening requirements.

About Microsoft

At Microsoft, our mission is to empower every person and organization on the planet to achieve more.



  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Requirements**For this role at Crg Solutions, we are looking for an experienced Cybersecurity Engineer who is fluent in English and has a strong background in Linux, UNIX, and Windows security features and system administration.Key qualifications include 1-3 years of experience as a Security Engineer, intermediate to advanced scripting in Linux and/or...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe're seeking a highly skilled Enterprise Cybersecurity Solutions Specialist to join our team at Microsoft. As a key member of our Security, Compliance, Identity and Management (SCIM) team, you'll play a critical role in enabling Microsoft's collective Security strategy and delivering exceptional customer...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Senior Cybersecurity Support Specialist at Microsoft, you will play a critical role in delivering customer success and accelerating career growth. This is an exciting opportunity to join our Azure Security team, where you will troubleshoot technical issues, develop readiness content, and mentor new engineers.The ideal candidate has 3+ years of technical...


  • San José, San José, Costa Rica Sonicwall A tiempo completo

    Role OverviewSonicWall, a leader in cybersecurity and networking solutions, is seeking a skilled Cybersecurity Specialist - Network Support Professional to join its team. This role offers a unique opportunity to impact real change in the world of Cybersecurity.


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We strive to be the partner of choice for organizations seeking to secure their online environments.About the RoleThis Senior Cybersecurity Solutions Specialist position requires an individual with exceptional sales skills and a deep...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Technical Solutions SpecialistSmartsheet is looking for a skilled Technical Solutions Specialist to join our team. As a key member of our Solutions Engineering organization, you will partner directly with Sales to provide technical leadership throughout the sales process. Your primary focus will be on navigating intricate deal cycles, providing value-based...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About MicrosoftAs a leader in the technology industry, Microsoft is dedicated to empowering every person and organization on the planet to achieve more. Our company values of respect, integrity, and accountability guide our actions and decisions, creating a culture of inclusion where everyone can thrive.Job OverviewWe are seeking a highly skilled...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleWe are seeking a skilled Cybersecurity Specialist to join our team at Emerson. This is an exciting opportunity for a talented individual to leverage their technical expertise and problem-solving skills in a dynamic environment.Key ResponsibilitiesProvide technical support for Emerson's PWS and Ovation software & hardware products.Foster a...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Technical Solutions Specialist to join our Azure Platform Technical Support team. This role involves providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.As a Technical Solutions Specialist, you'll work as part of a highly collaborative team...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Company Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...


  • San José, San José, Costa Rica Encora A tiempo completo

    About the RoleAs a Technical Solutions Specialist, you will be part of a highly skilled technology and agile team at Encora. This team supports and develops cutting-edge solutions to meet business requirements.Your key responsibilities will include leading and actively participating in the design, development, and delivery of software projects. You will work...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    **Key Responsibilities**As a Senior Cybersecurity Specialist at Microsoft, you will be responsible for developing and implementing large-scale computing and cyber security solutions. This includes experience with anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), and information...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at Emerson. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    Overview:">Hewlett Packard is seeking an experienced technical professional to join our team as a Senior Technical Solutions Specialist. This role plays a critical part in the sales process, providing technical expertise and guidance to customers and internal stakeholders.">About the Role:">The Senior Technical Solutions Specialist will be responsible for...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About Emerson">Emerson is a leading global technology and industrial company that provides innovative solutions for customers in a variety of industries.">Job Description">We are seeking a highly skilled Cybersecurity Engineer I to join our team. As a key member of our organization, you will be responsible for providing technical support for PWCS and Ovation...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job OverviewWe are seeking an experienced Enterprise Cybersecurity Solutions Manager to join our team at Palo Alto Networks. This role will play a critical part in delivering new clients and exceeding sales performance in our growing territories.This is a challenging opportunity for someone who thrives in a fast-paced environment, enjoys working with complex...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Crg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...


  • San José, San José, Costa Rica Emerson A tiempo completo

    We are seeking a highly skilled professional to join our GRC team as a Cybersecurity Culture & Awareness Specialist. In this role, you will be responsible for developing and implementing comprehensive training and awareness strategies to foster a strong security culture within our organization.Key Responsibilities:• Develop engaging and informative team...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About UsTek Experts is a global leader in technology support, dedicated to delivering exceptional service to our clients. We are passionate about innovation and customer satisfaction.Job SummaryWe are seeking an experienced Technical Solutions Specialist to join our Azure Platform Technical Support team. As a key member of our team, you will provide...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a leading enterprise software company that empowers organizations to turn data into action. We are seeking a skilled Technical Support Specialist to join our team and provide exceptional support to our customers.**Estimated Salary: $120,000 - $180,000 per year**As a Technical Support Specialist, you will be responsible for providing technical...