Technical Solutions Specialist

hace 2 meses


San José, San José, Costa Rica Smartsheet A tiempo completo

Technical Solutions Specialist

Smartsheet is looking for a skilled Technical Solutions Specialist to join our team. As a key member of our Solutions Engineering organization, you will partner directly with Sales to provide technical leadership throughout the sales process. Your primary focus will be on navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations.

This role is part of the Worldwide Field Operations team supporting the Emerging Markets segment and is based within commuting distance of the Smartsheet offices. You will be responsible for:

  • Identifying, building, and demonstrating Smartsheet solutions that solve specific customer problems
  • Leading technical sales engagements, collaborating closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
  • Conducting discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
  • Partnering with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
  • Growing and maintaining knowledge for all Smartsheet products, services, and competitors
  • Participating in cross-functional and department-wide projects that support strategic initiatives
  • Providing feedback to Product teams to ensure that our solutions continue to align with customer needs

You Have:

  • At least 1 year of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, PreSales or related field in the SaaS and enterprise B2B software industry
  • Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
  • Strong technical skills and comfort working in ambiguous and high-pressure situations
  • Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
  • Relentless curiosity and a commitment to excellence
  • Previous background or experience may include: software implementation, escalated customer support, consulting, product management, technical marketing, IT analyst, or technical training


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