ServiceNow Technical Specialist

hace 2 meses


San José, San José, Costa Rica Fragomen A tiempo completo

Job Title: ServiceNow Technical Specialist

Fragomen, a leading global immigration services provider, is seeking an experienced ServiceNow Technical Specialist to join our growing ServiceNow technical team. As a ServiceNow Technical Specialist here, you will work on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape. You will collaborate with multiple teams driving value by implementing new workflows and modules in ServiceNow. You will also participate in all technical aspects of delivering complex business requirements on the ServiceNow platform.

Key Responsibilities:

  • Design and implement short and long-term strategic plans and roadmaps that align with the present and future needs of business.
  • Design and deliver technical solutions on the ServiceNow platform.
  • Experience in leveraging ServiceNow Automation platform for automation by leveraging system tools.
  • Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations including Service Portal, MID server Administration, Active Directory integration, SCCM integration, etc.
  • Experience using ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists.
  • Collaborate effectively with team members to achieve project goals and produce a variety of high-quality deliverables.
  • Contribute on multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency.
  • Demonstrate flexibility by delivering on a variety of project roles including development, documentation, testing, and training.
  • Innovate and identify solutions that can be reused in the future as we mature our ServiceNow footprint.
  • Proactively keep ServiceNow skills current and contribute to the ServiceNow roadmap and thought leadership.

Requirements:

  • Previous experience with ServiceNow development or administration.
  • Comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as: ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB).
  • Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge.
  • At least 2 additional process areas outside of Core and at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities).
  • Experience working with Agile teams, methodologies, and tools in a virtual environment.
  • A passion for advising and guiding teams and peers on how to get the most out of the product and for learning the latest product features.
  • A love of working in a fast-paced, and collaborative environment.

Great Additional Skills:

  • Experience in one or more of the following: Orchestration, Integrations, Service Portal (UX Design).
  • Experience with iPaaS solutions.
  • ServiceNow certifications or professional services experience (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist).


  • San José, San José, Costa Rica Fragomen A tiempo completo

    **About the Role:**Fragomen, a leading global immigration services provider, is seeking an experienced ServiceNow administrator to join its growing technical team. As a key member of this team, you will work on implementing, integrating, and upgrading various ServiceNow features, driving value by implementing new workflows and modules. You will participate...


  • San José, San José, Costa Rica Fragomen A tiempo completo

    Job DescriptionFragomen, a leading global immigration services provider, is seeking an experienced ServiceNow administrator to join its growing technical team. As a ServiceNow administrator, you will work on a wide variety of implementations, integrations, and upgrades within the ServiceNow platform. You will collaborate with multiple teams to drive value by...


  • San José, San José, Costa Rica Cloud Destinations A tiempo completo

    **Project Leadership**:Cloud Destinations seeks an experienced ServiceNow Technical Project Lead to oversee the implementation and optimization of ServiceNow solutions. This role involves leading cross-functional teams, managing stakeholder expectations, and ensuring project milestones are met.**Key Responsibilities**:Develop comprehensive project plans,...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Company Overview: Northwind Technical Services is a leading provider of innovative solutions in automation and technical services.Estimated Salary Range: $80,000 - $120,000 per annumJob Description: As a Technical Systems Specialist at Northwind Technical Services, you will play a vital role in ensuring the safety, financial, and technical success of our...


  • San José, San José, Costa Rica Splunk A tiempo completo

    ServiceNow Developer Job DescriptionSplunk is a leading enterprise technology company that aims to build a safer and more resilient digital world.We're seeking a skilled ServiceNow Software Developer to join our team. As a ServiceNow Developer, you will play a crucial role in designing and developing our ServiceNow solution.Key Responsibilities:Manage CMDB...


  • San José, San José, Costa Rica Intel A tiempo completo

    Join Intel as a Technical Support SpecialistIntel is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT team, you will be responsible for delivering exceptional support to end-users, ensuring seamless adoption and utilization of Microsoft 365 technologies. Your expertise will enable the delivery of high-quality...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    Company OverviewServicenow, a leading technology company, empowers its customers to make the world work for everyone. Our team of change makers is driven by a restless curiosity and a passion for innovation.We are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies, serving over 7700+ customers, including...


  • San José, San José, Costa Rica Northwind Technical Services A tiempo completo

    Job SummaryWe are seeking a skilled Electrical Systems Specialist to join our team at Northwind Technical Services. This is a rewarding opportunity for an experienced professional to work on challenging projects and contribute to the success of our company.


  • San José, San José, Costa Rica Equifax A tiempo completo

    As an Advanced Technical Support Specialist at Equifax, you will play a key role in providing high-level technical support to customers through in-person interactions five days a week in the office. Your primary responsibility will be to assess and resolve complex system or service issues using your advanced problem-solving skills and independent...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a skilled Technical Solutions Specialist to join our Azure Platform Technical Support team. This role involves providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.As a Technical Solutions Specialist, you'll work as part of a highly collaborative team...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Infrastructure Specialist to join our team at Td Synnex.


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is seeking a Technical Support Specialist to own, troubleshoot and solve customer technical issues. This role offers an opportunity to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.About the RoleThis position is part of Microsoft's Customer Experience &...


  • San José, San José, Costa Rica National Instruments A tiempo completo

    About National Instruments">We are a leading provider of innovation solutions and services. Our team is looking for a skilled Technical Innovation Specialist to join us.


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...


  • San José, San José, Costa Rica Zuora A tiempo completo

    About the RoleZuora is seeking a highly skilled Technical Support Specialist to join our Global Customer Support team.As a Technical Support Specialist, you will be responsible for providing exceptional customer support to Zuora customers, ensuring they have a positive experience with our products and services.You will work closely with our engineering and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Technical Solutions SpecialistSmartsheet is looking for a skilled Technical Solutions Specialist to join our team. As a key member of our Solutions Engineering organization, you will partner directly with Sales to provide technical leadership throughout the sales process. Your primary focus will be on navigating intricate deal cycles, providing value-based...


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    Wipro Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to clients, resolving complex issues, and ensuring seamless process execution.About the RoleThis role offers a competitive salary of $65,000 per year, commensurate with...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. In this role, you will be responsible for delivering exceptional customer support by troubleshooting and resolving technical issues.Key ResponsibilitiesProvide timely and effective support to customers via various communication channelsCollaborate with internal...


  • San José, San José, Costa Rica 21Tech, Llc A tiempo completo

    About 21Tech, LLC:**Company Overview:**We are a technology-driven company dedicated to delivering innovative solutions.**Job Title:** Technical Implementation Specialist**Location:** Remote with travel**Job Type:** Full-time, Contract**Estimated Salary Range:** $80,000 - $110,000 per year**About the Role:**We're seeking a highly skilled Technical...