ServiceNow Implementation Specialist

hace 3 semanas


San José, San José, Costa Rica Fragomen A tiempo completo

Job Description

Fragomen, a leading global immigration services provider, is seeking an experienced ServiceNow administrator to join its growing technical team. As a ServiceNow administrator, you will work on a wide variety of implementations, integrations, and upgrades within the ServiceNow platform. You will collaborate with multiple teams to drive value by implementing new workflows and modules in ServiceNow.

This role will be based in a global location. The ideal candidate will have a comprehensive understanding of the ServiceNow enterprise product suite, including core process areas in ITSM, ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB.

Key Responsibilities:

  • Administer the ServiceNow platform
  • Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations
  • Use ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
  • Collaborate effectively with team members to achieve project goals and produce high-quality deliverables

Requirements:

  • Previous experience with ServiceNow administration
  • Comprehensive understanding of the ServiceNow enterprise product suite
  • Broad experience implementing core process areas, including Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge
  • Experience working with Agile teams, methodologies, and tools in a virtual environment
  • ServiceNow certifications, such as ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist

What We Offer:

  • A fast-paced and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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