Senior Product Implementation Specialist
hace 4 días
About the Role
Zenoti, a leading cloud-based software solution for the beauty and wellness industry, is seeking a skilled Senior Product Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for working closely with customers to define their requirements and help them adopt our solutions to streamline operations and increase revenue.
Key Responsibilities
- Collaborate with customers to identify and prioritize their needs and develop tailored solutions to meet their goals.
- Conduct thorough product demonstrations, walk-throughs, and solution reviews with customers to ensure a seamless implementation experience.
- Design, configure, and implement proof of concepts and pilots for high-priority customers, ensuring successful deployments.
- Configure our platform to meet customer business scenarios, identifying potential risks and implementing mitigation plans to ensure a smooth implementation process.
- Address customer concerns and issues in a timely and professional manner, ensuring high customer satisfaction.
- Align working hours with customer time zones to provide exceptional service and build strong relationships.
Requirements
- 4-8 years of experience in implementation and support of enterprise software products.
- Strong software background and ability to master product functionality, boiling down complex requirements into coherent and viable product designs.
- Proven track record of successful large-scale enterprise implementations involving integrations, API's, and data analysis.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Ability to manage multiple projects and work with remote teams across different time zones.
What We Offer
- Best-in-industry salary and comprehensive medical coverage for yourself and your immediate family.
- Opportunities to be part of a community and give back through social activities and community initiatives.
- A dynamic and fast-paced work environment with opportunities for growth and development.
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