Collections Specialist

hace 1 mes


San José, San José, Costa Rica Acquia A tiempo completo
Acquia Collections Specialist Job Description

Acquia is a leading digital experience platform that empowers ambitious brands to create customer experiences that matter. As a Collections Specialist, you will play a key role in our Finance Organization, reporting to the Credit and Collections Senior Manager.

Key Responsibilities:
  • Manage collection functions on a daily basis, including customer billing concerns and requests.
  • Ensure timely and accurate notices are sent to customers for aged balances.
  • Review unique customer scenarios to determine the best possible path for a quick resolution.
  • Complete ad hoc projects and other duties as assigned by the Credit and Collections Senior Manager.
  • Participate in audits as appropriate to ensure the audit coordinator has all required information.
  • Contribute to the implementation of newly acquired companies in regards to banking, collections efforts, and allowance considerations.
  • Analyze our allowance for bad debt on a monthly basis.
  • Maintain and support customer emails through our ticketing system.
Qualifications:
  • 1-3 years of related experience.
  • Proficient with Microsoft Office applications and Google Office Suite.
  • Advanced written and verbal communication skills.
  • Knowledge of general ledger systems (SAP, Oracle, Intacct).
  • Strong work ethic, accountable, and able to multi-task in a fast-paced environment.
  • Team player who has the ability to work independently and proactively to respond to inquiries and deliver results.
  • Bachelor's degree in Accounting or Finance required.

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