Financial Collections Specialist

hace 2 meses


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, our professionals are the driving force behind our global success. We are industry leaders due to the collective talents of our approximately 5000-strong team, fostering a culture of innovation, collaboration, and efficient execution. Our high-performance environment enables us to drive sustained growth and promote an inclusive atmosphere where individuals can thrive.

As a global leader in downstream marketing and financing of aviation, marine, and land fuel products, and related services, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support, and price risk management. Our global footprint spans 48 office locations across over 200 countries and territories, with revenues exceeding $30 billion and a team of over 4700 employees based in 25 countries.

Key Responsibilities:

Collections and Financial Management

  • Collect accounts receivable from a worldwide customer base, with a focus on verbal and written communication.
  • Manage a portfolio of complex groups of White Glove and Credit Managed accounts, ensuring timely reconciliations and payment commitments.
  • Determine and document reasons for overdue payments, obtaining payment commitments and recording customer financial status.
  • Review invoices for goods and services rendered, collaborating with customers as needed.
  • Liaise with stakeholders, including the Sales Team, to resolve customer issues related to invoicing and receivables.

Credit and Risk Management

  • Identify and escalate potential problems related to customer financial status, collaborating with necessary teams.
  • Recognize the balance between effective collections and maintaining a positive customer experience.
  • Exercise judgment and common sense to carry out instructions, responding promptly to customer needs and requests.

Requirements:

2+ years' experience in Collections, Accounting, Exposure Control, or Credit. Advanced English proficiency, with expertise in Microsoft Office, particularly Excel and Word. Oracle knowledge is a plus. Self-motivation, excellent time management, and strong communication skills are essential for success in this role.



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