Financial Collections Specialist
hace 4 días
At World Fuel Services, our professionals are the driving force behind our global success. We are industry leaders due to the collective talents of our approximately 5000-strong team, fostering a culture of innovation, collaboration, and efficient execution. Our high-performance environment enables us to drive sustained growth and promote an inclusive atmosphere where individuals can thrive.
As a global leader in downstream marketing and financing of aviation, marine, and land fuel products, and related services, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support, and price risk management. Our global footprint spans 48 office locations across over 200 countries and territories, with revenues exceeding $30 billion and a team of over 4700 employees based in 25 countries.
Key Responsibilities:
Collections and Financial Management
- Collect accounts receivable from a worldwide customer base, with a focus on verbal and written communication.
- Manage a portfolio of complex groups of White Glove and Credit Managed accounts, ensuring timely reconciliations and payment commitments.
- Determine and document reasons for overdue payments, obtaining payment commitments and recording customer financial status.
- Review invoices for goods and services rendered, collaborating with customers as needed.
- Liaise with stakeholders, including the Sales Team, to resolve customer issues related to invoicing and receivables.
Credit and Risk Management
- Identify and escalate potential problems related to customer financial status, collaborating with necessary teams.
- Recognize the balance between effective collections and maintaining a positive customer experience.
- Exercise judgment and common sense to carry out instructions, responding promptly to customer needs and requests.
Requirements:
2+ years' experience in Collections, Accounting, Exposure Control, or Credit. Advanced English proficiency, with expertise in Microsoft Office, particularly Excel and Word. Oracle knowledge is a plus. Self-motivation, excellent time management, and strong communication skills are essential for success in this role.
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